77 Customer Reviews
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Review from Jasmine S
1 star09/05/2024
The fact that this company offers no deedback or payment option to sell or give the timeshares back is ridiculous. You then cause people to go into debt or be indebted to you way beyond viable years of payment. Something needs to change immediately. I want this company gone. The sales pitches they use and exhaustion tactics of holding you hostage for hours on end are criminal and inhumane. None of it was worth the headache this contract has me in. DO NOT BUY!!!
Massanutten Resort Response
09/06/2024
We are always available to our owners. There are many options to use your time, rent your property, sell the property, or have it transferred into someone else’s name once your financial obligations are met and current. If there are additional concerns, please reach out. Massanutten Owners AssociationReview from Eric C
1 star08/01/2024
Let me preface this with, and have been coming here with family for the better part of two decades. We used to love it here before management changed. This trip we stayed in condos and starting off our rooms were not ready when we got here at 4pm. The room is newly painted with furniture and mattresses from 20 years ago. Pull out couch? More like garbage bag full of springs. We chose to sleep on the floor instead. The second day we were here my young female cousin was let to run out to the car. On here way out she was approached by a man who asked her "What yours favorite color?" and asked her to come with him to "see his ring". Upon running and coming back to us we reported this to the main office who said that they would report it to security. We called back later to check the status and Security has never been notified, most people were not even aware a complaint was filed including supervisors in the main office. A resort where child kidnappers are welcome is not a place to bring your family. The third thing to ruin this trip. Everything closes at 6/7 pm. There is nothing to do in the middle of the summer when it is still light out. Aside from this every activity costs an outrageous amount. Making soap? 35$ per bar, tie dye? 60$ per shirt. Wanna go to the water park? well you have to reserve online or its 85$ for a park that is open for 6 hours. The only notification of this massive increase in price is a single line of text on their website at the bottom. This did not exist under old management. I have no idea why the new management decided to start jacking up prices, lowering quality, and using straight up scam tactics to rob guests of every extra dollar. I will be using my timeshare points here as everyone of my 12 family members here have agreed that we NEVER want to come back again. The front desk told me, "well you should have called security they should be notified of this" and offering no recourse to even moderately make us feel safe or secure.Review from Michael B
1 star07/17/2024
We are seething with frustration and outrage about our experience with Massanutten Resorts. To the point of demanding an immediate and irrevocable divorce from our timeshare contract. My wife and I were ensnared in what can only be described as a predatory and deceitful trap since 2016, and we have had enough. The culmination of this nightmare was a timeshare that is worthless, a contract designed to never end, and a financial burden that threatens to follow our family beyond our lifetimes. We continue to be bombarded with daily calls for payment, despite our attempts to explain our dire financial situations, which have fallen on deaf ears. Let this review serve as a stark warning: do not be a passive victim in this scenario. We have demanded the immediate return of all deposits and a timely exit from this contract. They have been warned that failure to comply will result in legal action, and we will not hesitate to expose the predatory nature of Massanutten Resorts to the public and regulatory bodies. Do not engage with this company. If you have experienced what we have, rise up!Massanutten Resort Response
07/23/2024
We are sorry that you are currently dissatisfied with your ownership. We have thousands of owners that enjoy wonderful vacations annually and we hope that you become on.We will have a representative from the Owner Relations team reach out to you to talk about your ownership.Sincerely,Review from Anna H
1 star07/17/2024
Even though the resort is beautiful, DO NOT buy from them during their sales talks. They will make it sound like you can trade anytime with your particular unit, but that is not true. We have tried several times to trade using RCI, without much luck. As for resale, they will give a website of companies that can resell for you, if you ask, but they don't work either.Massanutten Resort Response
07/23/2024
We are sorry to hear that your sales experience was not positive. There is a tremendous amount of information conveyed during the tour and sales process.We will have a representative from the Owner Relations team reach out to you to talk about your experience and to assist with using your ownership.Sincerely,Review from Pamela A
3 stars06/21/2024
I was a recent guest at this resort. The mountains and singing birds were great, but the level of service and amenities have room for improvement. It's just average. I found the level of customer service lacking, the prices high and the resort wanted to charge for everything, including a clean set of towels.Massanutten Resort Response
06/28/2024
Thank you for reviewing your recent stay at Massanutten. We agree that there always room for improvement. We will share your comments with the management staff and make them aware of your concerns. As always, we look forward to your next visit.Review from robert l
1 star06/13/2024
We have been misled about Massanutten’s timeshare program. After “winning” a free vacation, we found ourselves stuck in an uncomfortable high-pressure sales scenario with a team of rotating salespeople. These people refused to take no for an answer, and they subjected us to deceptive sales strategies as well as outright lies. We have requested the immediate termination of our contract. Our time at the resort began with excitement as we were looking forward to our vacation. However, shortly after arriving we were required to attend a sales presentation, which left us feeling both deceived and discontented. The sales team employed misleading tactics, promising affordable world travel with our children and exclusive ownership of a property that wasn't available. Despite my wife not being in the military, a military discount was offered based on the status of her father, a retired member of the armed services. The timeshare was presented as an investment for our family's future, with the assurance that it could be passed on to our children upon death. We were assured that selling the timeshare would be easily facilitated by their staff, yet when we inquired about selling it, we were informed it was not possible, and assistance was not offered. Week restrictions, were never explained during the sales presentation, hindering our ability to use the timeshare. We have never stayed at Massanutten and could only trade our week once. During this vacation, we were forced into an additional timeshare presentation, attempting to combine our existing timeshare with another. Our refusal was met with rudeness from the staff. We have reached out to a VP in the company; and received a response from the Director of Hospitality Administration. That was anything but “hospitable”! They are NOT owning any portion of our negative experience. Their advice, pay us…then pay someone else to sell it for us. FORGET IT!Massanutten Resort Response
06/14/2024
Thank you for sharing your experience with us. We are truly sorry that the sales experience was not positive. There is a tremendous amount of information conveyed during the tour and sales process. The staff breaks down the information throughout the sales process and makes every effort to answer any questions you may have. We appreciate your feedback and will share this review with the appropriate team to improve our serviceAs we have stated in previous correspondence, the owner's association does not have a deed-back program, so we are unable to assist you in this endeavor. There are only three ways we take back property, and they are if you take advantage of the seven-day rescission period from date of purchase, if you trade your current property in on another property, and in the event of a foreclose on the property for non-payment. Your options are to use your time, exchange through RCI, rent your condo, sell the property, or have it transferred into someone else’s name once all financial obligations are met.Review from Jenna P.
1 star05/26/2024
I would like to point out that we were pressured into buying this timeshare. The whole situation was stressful and we had no idea what we were getting into. We were told that maintenance fees would rarely increase but our fees went up from $620 to $750 in a short time. When the pandemic hit and we were financially struggling, including a job loss, this company offered zero compassion and refused to help. Instead, we were SUED for past maintenance fees, which only added to our financial burden. It doesn't seem fair to expect us to pay for something we can't use and don't benefit from. After being SUED, we tried to ask nicely to have our contract canceled again. They only offered unhelpful suggestions like renting through TripForth, which has bad reviews. Now, we were being told there is no deed-back program or buy-back program and that we're stuck with this contract for life. This is incredibly unfair since we were not told this fact before we signed the contract. Given everything we've been through, Great Eastern Resort/Massanutten needs to reconsider our position and just let us out!!! We've already been taken to court and agreed to a settlement of $2400, which should be enough. Pursuing further payments is unreasonable at this point. Do NOT get a timeshare with this company or any company for that matter. They will SUE you even knowing you lost a job and struggled like everyone else during the pandemic.Review from Leandra L
1 star04/12/2024
Our experience with Massanutten began after attending a BBQ festival in ********** ** in June of 2023. We wound up sitting through a presentation and a high-pressure sales pitch for 3 hours and 45 minutes. Our salesperson took us on a tour of multiple units and then followed up with a series of questions about our vacation habits. When we told him that we were engaged to be married–and intended to have children in the future–he claimed that a Massanutten timeshare would be in our best interest because of its investment potential, endless vacation options, and the ability for us to pass down our membership to future heirs. Mark neglected to tell us that our children would be forced to inherit this contract. It has been over six months and we have not used our timeshare a single time. We have been deceived and misled by Massanutten’s salespeople. We were never told that we would only have access to the timeshare every other year, because if we had been told then we never would have agreed to buy it. The deceptive and coercive sales tactics, the fraudulent claims, and the fabricated time constraints created a hostile environment where we felt that we had no choice but to sign in order to leave. Neither of us can afford this burdensome contract, and we have had to put our lives on hold because of a salesperson’s greed and deceptive sales practices. We have written a letter requesting them to release us from this contract immediately, or we will be forced to escalate this situation to the highest channels available.Massanutten Resort Response
04/15/2024
Thank you for sharing your experience with us. We are truly sorry that the sales experience was not positive. There is a tremendous amount of information conveyed during the tour and sales process. The staff breaks down the information throughout the sales process and makes every effort to answer any questions you may have. We appreciate your feedback and will share this review with the appropriate team to improve our service. We have referred your account to NOVA – New Owners Vacation Advisors to help you better understand your ownership. For more assistance with your ownership please call 540.289.4904 option 1 to talk with the Owners Association. Please check out the owners’ website for more resources. Owner’s Website for Massanutten ***********************.Review from Karen B
1 star04/11/2024
Our experience with this time share at Massanutten has been an absolute nightmare ever since the beginning... complete lies. Nothing was truthful and we have engaged in letters, ever since the beginning only to be told, it's impossible to get rid of the agreement with Massanutten, they are liars and operate without any compassion for their now gullible, owners! We were told fabrications of how we could make money as this was an investmenr with multible rewards. We have NEVER RETURNED HERE as the distasteful lack of results to all of our concerns have been brushed aside without any assistance from management at Massanutten. All were lies and now health and age are taking a toll on us and we are told there would be NO FURTHER REPLIES from them and our NEED TO RETURN our paid in full unit...HOW CAN THEY KEEP GETTING AWAY WITH THIS MISREPRESENTATION?Massanutten Resort Response
04/16/2024
Thank you for sharing your experience with us, we strive to keep all of our owners happy and using the products they have purchased.As we have stated in previous correspondence, we do not have a deed-back program, so we are unable to assist you in this endeavor. There are only three ways we take back property, and they are if you take advantage of the seven-day rescission period from date of purchase, if you trade your current property in on another property, and in the event of a foreclose on the property for non-payment. Your options are to use your time, exchange through RCI, rent your condo, sell the property, or have it transferred into someone else’s name. We have Owners that transfer ownership to family members and are able to transfer the Gold Card benefits, as well as the entitlement to the free bonus week. If you sell the property outside of family, these benefits are not transferrable. Here is a wonderful resource for selling your property. *** ******** ****** ********** *********** * ****** ******* ********* ***** ****, ******************************************************.For more assistance and more information on your ownership please call ************ to talk with the Owners Association. Please check out ********************* for more resources.Review from Jennifer S
1 star03/16/2024
Our experience with Massanutten Resorts has been a complete nightmare. We were fooled into our timeshare contract due to misrepresentation, dishonesty, and deception. We would not be in this situation if their salespeople had a shred of honesty while dealing with us, but they pulled the wool over our eyes and got us. I couldn’t even count how many lies were told to us. One example is they told us we would get a floating week that we can use any time and an assigned room, later to find out that it was a set week and no assigned room. Another example is we were told that we could travel with RCI for $299 a week to wherever we wanted, and when we checked for availability in London, there were no options for us to stay at. We were also told that we could rent out the property to help cover the cost of maintenance fees or make extra cash, that we were purchasing real property, and this would be an investment. We were assured that we were purchasing property that could be used as an investment vehicle to earn additional income as well as to take vacations. Not only was this untrue, but this Timeshare purchase is worthless. We even declined their offers 3 times, but the constant high-pressured sales tactics that they used on us just wore us down. When it came to going over the contracts, they rushed us through and left out a lot of the important details. We were not told that the maintenance fees would increase, they didn’t inform us of the recission period and they didn’t even disclose that our heirs would inherit our debt. Reading all these other reviews, we can see that we weren’t the only victims, and I hope this review can help prevent others from getting into a situation like we did. Massanutten Resort, if you are reading this review, please do the right thing and cancel our contract with you.Massanutten Resort Response
03/18/2024
Hi Ms. *******,Thank you for sharing your experience with us. We are sorry to hear that your sales experience was not positive. There is a tremendous amount of information conveyed during the tour and sales process. We appreciate your feedback and have shared this review with the appropriate team to improve our services. We have referred your account to **** * *** ****** ******** ******** to help you better understand your ownership. For more information and assistance on your ownership please call ************ option * to talk with the Owners Association and check out the owners’ website for more resources at *********************.
Customer Review Rating
1.08/5stars
Average of 77 Customer Reviews
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