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Find a Location

PenFed Credit Union has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PenFed Credit Union

      McLean, VA 22102-3381

    • PenFed Credit Union

      1001 N Fairfax St Alexandria, VA 22314-1797

    • PenFed Credit Union

      PO Box 320307 Alexandria, VA 22320-4307

    • PenFed Credit Union

      2930 Eisenhower Ave Alexandria, VA 22314-4557

    • PenFed Credit Union

      PO Box 1432 Alexandria, VA 22313-1432

    Business ProfileforPenFed Credit Union

    Credit Union
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 278 Customer Reviews

    Customer Complaints

    546 complaints closed in last 3 years

    171 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    PenFed Credit Union has 22 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • PenFed Credit Union

        McLean, VA 22102-3381

      • PenFed Credit Union

        1001 N Fairfax St Alexandria, VA 22314-1797

      • PenFed Credit Union

        PO Box 320307 Alexandria, VA 22320-4307

      • PenFed Credit Union

        2930 Eisenhower Ave Alexandria, VA 22314-4557

      • PenFed Credit Union

        PO Box 1432 Alexandria, VA 22313-1432

      Headquarters
      McLean, VA 22102-3381
      BBB File Opened:
      2/16/1997
      Years in Business:
      89
      Business Started:
      3/25/1935
      Business Started Locally:
      3/25/1935
      Business Incorporated:
      3/25/1935
      Type of Entity:
      Corporation
      Alternate Business Name
      • Pentagon Federal Credit Union
      • PenFed Invest
      • PenFed
      • Pen Fed Realty
      • McGraw Hill Federal Credit Union
      • Texas Partners Credit Union
      • Magnify Credit Union
      Business Management
      • Mr. James R Schenck, CEO
      Contact Information

      Principal

      • Mr. James R Schenck, CEO

      Customer Contact

      • Mr. James R Schenck, CEO
      Additional Contact Information

      Fax Numbers

      • (800) 278-2212
        Primary Fax
      • (202) 562-8210
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      546 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/09/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I asked if PenFed could remove the inaccurate and discrepant payment history from my account. They did not take accountability for inaccurately reporting that I was 60 days past due to *******, and 30 days past due to ******** and ********** during the same month of May 2023. How is it possible to be 30 days and 60 days late during the same months. I've attached my credit report as proof of the inaccurate and discrepant reporting. They are not taking accountability for reporting inaccurate information on my credit reports. When I spoke to a representative, ****, he told me PenFed can report the account as 60 days past due even if it has not reached 60 days late yet, because the payment is late beyond 30 days. I know this to be false and a violation of the FCRA. Not only are they refusing to correct the mistake on my credit report, they are now telling me anything to get me to go away. I know PenFed has the discretion and ability to remove the inaccurate payment data but they are claiming the can not remove it. I asked if I could provide proof of the incorrect reporting and the PenFed representative stated they have access to the information already. If they are relying on the same inaccurate information as being reported to the credit bureaus, how can they fix the problem? I am requesting that this inaccurate and discrepant payment history be removed from all 3 credit bureaus.
      Read More

      Customer Reviews

      278 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Timothy H

      1 star

      06/20/2024

      My experience with PenFed has been a disaster. I recently got a second phone line for my mobile service. I wanted to isolate backing business from non banking business. I tried to make a online payment using my new number and was told I couldn't do that for "security reasons." I made numerous attempts to find out how I do that, without luck. Despite the ridiculous reasoning, the "PenFed solution," finally, was to send any recent household bill to verify my address and to simply write my new phone number on the bill. I did this 3 times including sending a **** Registered letter. PenFeds response was "we can't find it" I find it hard to believe any honest, decent sized credit union has no better way to change someones phone number. I have my suspicions that regular post office mail is easier to "misplace", especially when their late payment charge is one of the highest in the **. Including the time for transport in the mail, my last payment took 9 days to clear.The response to my complaints has been non-existant. They don't have an Email address that customers can access. I also think their advertising gimmick of being there for veterans is a scam. This is just one guys advice, but I recommend avoiding PenFed like the plague.

      PenFed Credit Union Response

      06/21/2024

      Hi *******, thank you for taking the time to share your experience. We take the security of our members' accounts very seriously and have protective measures in place when updating contact information on record. It is not our intent to make this process ****** burdensome and we're sorry to hear our procedures caused you inconvenience. We appreciate your candid feedback. If you'd like to chat further about updating your phone number, we're here to help at ************.

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