ComplaintsforOneRep LLC

• Initial Complaint

  07/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These people have my phone number address and personal information on line they are a subcity area of WHITE PAGES who I sent you a complaint to have my infor removed they never removed it they used it under one of the other companies they work with One Rep Whitepages opt-out FastPeopleSearch opt-out CheckPeople opt-out I want to be removed from all of the list I have people stalking me and threaten my life I have filed police reports from past people in my life that mean me harm I want this to stop I will be seeking legal action

  

  Business response

  07/06/2023

  Hello *****,
  
  Thank you for contacting us.
  
  We would like to take this opportunity to explain how the company works. Onerep.com is an online service that helps people to remove information about them from data broker websites (also known as people search sites). These sites, not Onerep, expose information about people online. By contrast, Onerep helps people to remove their information from such websites since they violate user privacy by sharing personal details without consent. When you enter your name on Onerep.com it triggers an automatic scan of all data broker websites Onerep removes information. This feature is offered for a user of Onerep.com to understand which data broker websites display information about the user.  When the scan is complete, Onerep.com provides the user with the search results  in a convenient, visual format (please see a screenshot attached). In this sense, our tool is very much like ****** search engine. If you enter your name in Onerep, it will look for and display all the results associated with your name it can find. In our case, this search is limited to data broker sites only, as our aim is to delete information about you and other users from these sites. 
  
  As the screenshot demonstrates, there is a name of a data broker site next to each profile Onerep search engine finds. The actual sources of these records containing information about the person are these data broker sites, not Onerep.com. We cannot emphasize enough that Onerep.com does not own, collect, store or keep any information that appears in search results after you enter your name and location on Onerep.com. 
  
  There is another important thing we would like to point out: every time you visit Onerep.com and enter your name in the search field, then enter your state and email address and check the box that you agree to Onerep Terms of Services, you complete registration as a user of Onerep.com. These details she provides upon registration on Onerep.com are used to scan the web to find your records exposed by data broker sites in accordance with our Terms of Service (***************************************************) and Privacy Policy *************************************************).  
  
  The last time you did this was on July 4, 2023. You visited Onerep.com and completed the registration, thus your data (name and email address) was saved automatically once again, although we had removed your data and deleted your account after your first complaint. If you want Onerep.com to delete the details you shared with us upon registration, you will need to inform us accordingly every time you register an account with us. 
  
  You can try to remove these records on your own, using free instructions on our website (****************************************).
  
  For more information you may refer to our blog about the problems user usually faces while removing private information from the Internet (***************************************).
  
  For the reasons stated above, we find your complaint irrelevant as your issue is addressed to the wrong party and not meeting BBB Complaint Acceptance Guidelines.
  
  We hope this information was useful.

  Customer response

  07/10/2023

  I didn't place the information online and I ask that this company remove all my information. I shouldn't have to pay for a service or remove data that they have listed about me WITHOUT MY CONCENT
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************
  

  

  Business response

  07/12/2023

  Dear ****,
  
  We do not store, keep or share any information that appears in search results when you enter name and location into the search field on our website. When you put your information, our robot scans the internet and shows what websites (data brokers/yellow pages) expose your info.
  
  We are not any of those sites. We act on people's behalf to remove it.
  
  To remove your information from those websites, you should contact them directly via phone, email, fax or any contact form that is required by a website. For your convenience we prepared free instructions (****************************************).

• Initial Complaint

  06/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid One Rep $179.99 to remove my name from websites after they query my name and found my name listed on 91 websites. They requested I provide my name, address, social security and date of birth which I gave them. Prior to paying One Rep, I query and only found my name listed on ONE website.After two weeks, they stated my name was deleted from 91 website including the one I found my name listed. However, the last three days, I did my queries again and still found my name listed on that one website, BUT NOW my name has also been listed on four other websites I found when I query my name. My PERSONAL INFORMATION have been sold to other private websites by One Rep.This is clearly a scam and I paid money believing their promise only to find out I was lied to. Please becareful with this organization. I sent them a complaint today so I am waiting how they will respond.

  

  Business response

  06/22/2023

  Hello ***,
  
  Thank you for addressing your concern.
  
  We apologize if we didn't meet your expectations about our service. We would like to take this moment to explain how the service works.

  We wish to reassure you that we abide by very stringent security protocols. All information you provide through the data opt out request process is ONLY used for the purposes of removing data from our databases. We don't ask for SSN or any other documents that contain sensitive data. You can peruse our Privacy Policy and how your information is protected at the link below:
  
  ******************************************************;
  

  Please note that in order to fully provide the services, it may take extensive amount of time. We keep sending opt out requests until your profile is removed.

  We also haven't found any communication with the Customer Service prior to your complaint. For the reasons stated above, we express doubts about the veracity of your statements and we find your complaint not meeting BBB Complaint Acceptance Guidelines.

  In 24 hours well stop your subscription and initiate a refund. Please note that your refund should appear on your credit card/bank statement within the next 7-10 days.
  
  We would greatly appreciate it if you could reach out and share what went wrong. Please contact us at [email protected] or call us at **************** Monday-Friday 9:00AM - 5:00PM EST, so we can help.

  We have thousands of satisfied customers who are happy with how OneRep helps them to remove their private information from the web. Well do our best to make OneRep work for you too!

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I noticed I haven't gotten an update for some time telling me how many profiles my information was found on. I went to check the site today and my login attempt went to 404 page not found. I tried a different browser. Same thing. Tried to reset password. 404 page not found. Called ###-###-#### at 1:26 pm Jun 7 2023 and got a voicemail with an Indian accent telling me to leave name and number, like I was calling a persons house. This company is looking like a massive phishing scam. I am going to refute the charge. This company needs to be investigated by the FTC BBB and whatever other government body would have jurisdiction.

  

  Business response

  06/06/2023

  Hello ***********,
  
  Thank you for contacting us.
  
  We apologize if we didn't meet your expectations about our service.
   
  This is the confirmation that we've stopped the auto-renewal as of Today.
  
  However, we'll still be monitoring and removing your information until the end of the billing cycle.
  
  We're sorry but we couldn't find a call request from the phone number linked to your account nor the call back from the representative.
  
  Please note that we're responding as of June 6 2023 while you are indicating that you requested a call on Jun 7 2023. Please clarify the date when you were trying to reach out to us.
  
  Please send us the screenshot of the error and the webpage address where it occurred. We'd also like to know which browser you're using to log in.
  
  Upon checking your account, your monthly reports are sent and delivered to your email on schedule. The attached screenshot also indicates that you were able to open latest report.
  
  Please let us know if you need anything else.

• Initial Complaint

  05/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Site offered to remove my info from data brokers and offered a trial subscription that could be cancelled. When I found that the trial did not include the removal of my data from the brokers within the time of the trial, ******** their chat person stopped corresponding with me. I have requested a cancellation and a refund and have received no response to my request.

  

  Business response

  05/29/2023

  Hello ********,
  
  Thank you for reaching out to OneRep. 
  
  We apologize if we didn't meet your expectations about our service.
  
  We would like to take a moment to clarify how the service works. Please note that the process starts immediately but it might take 4-8 weeks to complete, as the actual removals are handled by the sites themselves. The opt-out period differs from 24 hours to 30 days according to the terms of use of each site. All the companies are notified with an opt out request but you won't be able to track the progress or receive an update after trial cancellation.
  
  What's more, this information can reappear on sites from time to time and our system keeps removing it as soon as it reappears.
  
  Removal is ongoing and your account is scanned once a month as well as monthly reports sent to your email.
  
  Please note that no payments have been made as you canceled it during the trial. The confirmation was sent to your email as a reply (please see the attachment).
  
  Please let us know if you have any questions.
  
  

• Initial Complaint

  04/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business is a complete scam. Literally within moments of signing up for the service a text scam went out to people Im acquainted with. Also, they immediately show your info is removed from sites even though they could never show you the profiles before they were removed. Also, thats not how opt-out works. It takes days to weeks to get things removed. Use more reputable sites. Also, if you gave this site your payment information, get that cancelled immediately.

  

  Business response

  05/05/2023

  Hello ********,
  
  Thank you for addressing your concern.
  
  We apologize if we didn't meet your expectations about our service.
  
  Unfortunately, we couldn't understand the correlation between spam messages that your acquaintances received and the service that you just signed up to. Our team was in the process of removing your public records from search. The removal is automated and you can track it on your dashboard. Near every search result there is one of the statuses indicating: "Profiles found", "Potential sites" , "Removal in progress", "Removed".
  
  Please note that the process starts immediately but it might take 4-8 weeks to complete, as the actual removals are handled by the sites themselves. The opt-out period differs from 24 hours to 30 days according to the terms of use of each site.
  
  What's more, this information can reappear on sites from time to time and our system keeps removing it as soon as it reappears.
  
  Removal is ongoing and your account is scanned once a month as well as monthly reports sent to your email.
  
  In 24 hours well stop your subscription and initiate a refund. Please note that your refund should appear on your credit card/bank statement within the next 7-10 days.
  
  Please let us know if you need anything else.

• Initial Complaint

  01/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Communication problem Not computer savy! Their website was misleading . I thoughtI was to be billed on my credit card 8.33 per month instead I was billed 99.95 twice once on 5th of Dec and 6th of Dec of 2022. Capital One removed one of the double billings. I then upgrade to a family plan and paid addional sum of totaling 179.95. Then I find my account deacivated. They made a mistake and refunded 90.00

  

  Business response

  02/23/2023

  Hello ******,
  
  Thank you for contacting us.
  
  Please note that we have 14.95 monthly or 99.95 annual plan. You signed up for individual annual plan which is 99.95 billed upfront(which equals 8.33 a month).
  
  It seems you have two accounts registered and activated at different times. 
  
  The account under ****************** was registered on Nov 30. The other account under ***************** was registered on Nov 29. 
  
  We've identified the duplicate account and have credited back the amount paid for the service. 
  
  We apologize for the inconvenience. Your account should be reinstated by now.
  
  Please let us know if you need anything else.

  Customer response

  03/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  12/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have requested on multiple occasions to have my account deleted and my personal information removed from the OneRep site but this HAS NOT been done and it has been MONTHS

  

  Business response

  12/17/2022

  Hello *****,
   
  Thank you for reaching out to OneRep. 
   
  We stopped auto-renewal in June 2022. However, we are monitoring and removing your information until the end of the billing cycle.
   
  As requested, we've deleted your email as well from monthly reports and all future communication completely.
  
  Please let us know if you need anything else.

  Customer response

  12/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  11/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for the free five-day trial and want to end it before the subscription starts as I've come across quite a few reviews stating OneRep is a scam. I also want my account and its data to be deleted. Whenever I call their support number, it always says no one is available, and no one calls me back. I've also emailed their customer support as well, but I've still gotten no response. I just want to end my free subscription before I'm charged, and I want my account as well as its data to be removed or deleted.

  

  Business response

  11/23/2022

  Hello ******,
  
  Thank you for contacting us.
  
  Please note that your trial is canceled since Nov 19 and confirmation was sent to your email. We also replied to your request asking to cancel the service.
  
  Please note that there are three ways to cancel the service : write us a message in the chat, write an email to [email protected] at any time or call us at **************** Monday-Friday 9:00AM - 5:00PM EST. Cancelation requests are reviewed within 24 hours.
  
  Your account is already deleted from the system.
  
  Please let us know if you need anything else. 

• Initial Complaint

  08/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I did a trial search for my Dad (who is 90 years old) with OneRep but I never confirmed (you can see the link is blue - I never clicked on it to confirm and no bill was ever sent to me) company then billed me for both an annual membership and is also billing me monthly and won't cancel or refund the fees. It said in the email "If you did not register for this account, no further action is required. Simply ignore this email and your address will be removed from our database automatically."

  

  Business response

  08/24/2022

  Hello ******,
  
  Thank you for contacting us.
  
  The screenshot indicates the message asking to confirm your email. By confirming your email, you'll be able to log into your account at ease. 
  
  Please note that you had already submitted card information to start the service before confirming your email. 
  
  We also noticed that you changed the plan during the trial. Please be mindful that downgrading/upgrading a plan does not mean cancelling it. The alert was displayed that you were going to be instantly charged for switching between plans. Unfortunately, we haven't heard from you since you started the trial. When the trial is due, the customer becomes a paying user.
  
  As opened the dispute with the bank regarding the charge, it will take longer to process the refund. Your refund should appear on your credit card/bank statement within the next 1-3 months.
  
  Please let us know if you have any questions.

• Initial Complaint

  05/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid onerep monthly No problem Switched to yearly. They overcharged me Emailed them called No reply I may have to contact my bank I had paid the monthly fee. The deal was 80$ a year up to 6 people I was charged 79 and in addition 10$ was debited to my account In addition I left a message to change my email I can only access the email on the web Tried to change email ok their site. They require password. It's saved. However not on that part of their website! No option to reset password Anyway they need to credit my account Call around 11 am The home number not the cell I choose a year. They used to answer the phone previously Cannot take screenshots of my bank account

  

  Business response

  05/23/2022

  Hello *******,
  
  Thank you for addressing your concern.
  
  No overcharge was made as you paid only the difference between the plans. The reminder was shown before making a payment how much you'll be billed to switch to another plan. As your subscription is pro-rated, it calculates the amount you'll be charged depending for how long you've kept the service.
  
  Please contact us directly to understand which email you're trying to use to log in.
  
  We've also sent a follow-up email confirming your current email on file.
  
  We hope this information was useful.

  Customer response

  05/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩