Business ProfileforAspen Dental

Paid Aspen Dental over $3,000 in June 2022 for both permanent upper and lower dentures. Received permanent upper ONLY which cracked in two (in my mouth) in less than a year. Left numerous messages regarding fixing cracked denture over several months and never received a response directly from the office. I have never received the bottom permanent denture I paid for either. Called, sent emails, etc for over a year to try to schedule appointments, get what I already paid for, resolve the issue, tried to get reimbursed, etc to no avail. I am now wearing the upper denture that I had previously which is 10 plus years old. Odd that an old denture has lasted over 10 years but a new expensive denture that was less than a year old has completely cracked in half. This has been on going for almost two years now and is completely unacceptable! Poor services, poor product, poor customer service! I will NEVER go to another Aspen Dental. No respect for clients, their needs (even if you pay up front in cash)! They want the money thats it. I want the upper denture properly repaired, I want the permanent bottom denture Ive already paid for OR I want a complete refund. I will be contacting an attorney if Aspen Dental continues to ignore this issue. It is fraudulent to take cash from a paying client promising to provide a product and then dont provide said product. You cant keep the money AND not provide the product or services you were paid for.