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Find a Location

Hart Nissan has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hart Nissan

      6564 Mechanicsville Tpke Mechanicsvlle, VA 23111-3697

    • Hart Nissan

      6523 Mechanicsville Tpke Mechanicsvlle, VA 23111-3696

    Business ProfileforHart Nissan

    Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Hart Nissan has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hart Nissan

        6564 Mechanicsville Tpke Mechanicsvlle, VA 23111-3697

      • Hart Nissan

        6523 Mechanicsville Tpke Mechanicsvlle, VA 23111-3696

      Location of This Business
      6564 Mechanicsville Tpke, Mechanicsvlle, VA 23111-3697
      BBB File Opened:
      12/4/2018
      Years in Business:
      6
      Business Started:
      5/1/2018
      Business Started Locally:
      5/1/2018
      Business Incorporated:
      5/1/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 52116 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 7/31/2025.

      These agencies may include:

      Motor Vehicle Dealer Board

      2201 W. Broad Street, Suite 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.vipnet.org

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Hartoonian Automotive, LLC
      Business Management
      • Mr. Ed Hartoonian, President/Owner
      • Mr. Phil Englander, Sales Director
      Contact Information

      Principal

      • Mr. Ed Hartoonian, President/Owner

      Customer Contact

      • Mr. Phil Englander, Sales Director
      Additional Contact Information

      Fax Numbers

      • (804) 417-1034
        Primary Fax

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/03/2024

      Complaint Type:
      Customer Service Issues
      Status:
      BBB unable to locate business
      I went to this establishment for an oil change on January 15, 2024; upon my arrival a brief inspection of the car was done. The inspection revealed that I needed an alignment, 4 tires, brake system flushed, and fuel system flushed. The cost of the repairs was roughly ******* The reason for this complaint is that a nail was found in my rear driver side tire. I spoke with a representative and brought my car back to the shop and was told that I didn't have any hazard warranty on my new tires. I then received a bill for $261; which was the cost of a new tire. I essentially had to pay for that repair out of pocket somewhere else. My next complaint that I went to another Nissan dealership on May 18,2024and it was determined after an inspection was done I needed an alignment, brake fluid exchange and fuel system service needed immediate attention. These are the repairs that I paid for on January 15, 2024. I have reached out this company 3 times in regard to receiving a copy of the receipt as I have misplaced my original receipt. I called on May 21, and spoke with a lady that assured me someone would return my phone. I called again and spoke with ***** and he read off to me the work that was done on my vehicle; he too assured me that he would send the invoice via U S mail. I have called a total of 3 times and have not received a call back to discuss the repairs not being done I would like to have the repairs done to resolve the above issues.

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Daniel W

      1 star

      02/09/2024

      Terrible, Lied to, ripped off, DO NOT GO HERE!! MY TRUCK WAS PERFECTLY FINE BEFORE I CAME HERE!!! I was going to visit ************************* for a transmisison fluid change because my truck had factory fluid from 2018 with 75k miles on it. but then i would of had to leave my truck there all day. WHICH I SHOULD HAVE DONE! But instead I went to the Hart Nissan of ************** ** after work because they said it would only take an hour or so which was fine. they did the fluid change, i left, about a quarter mile down the road at a red light, the rpm's were dipping so low to the point of stalling, rpm fluctuations , transmission slipping horribly, no power, i could not go over ***** , automatic transmission shifting VERY hard , i had hazzard lights on in the rain. I ALMOST GOT HIT BY ANOTHER FRIGGIN CAR. called hart nissan back told them whats up with the major problems they did to my truck. i could not keep going. so I did a U-turn through a median. got back to the shop. the kid drove my truck out of the bay and i could smell my friggin transmission!!! , they almost ruined it. ********************* service lane manager was adding all these parts i should have NEVER needed, lying right to my face. it was just over 2k on some ********. then he said "well we are gonna pay for the labor blah blah blah, EGI / Mass flow with hardware. an employee in the lobby said, "oh it stalled out on ya huh". like, wtf is that , they know what kinda of b.s they're on here. they fixed the truck because they had to. said they even cleaned my air filter OH WOW!! they got the pressure and all back and had it running. o said its 100% percent now ya? I STILL had to charge $527. 78 of some ******** and lies on top on the over $300 for the transmission fluid change. totally unnecessary. after the almost 4 hour ordeal i could finally leave, come on man seriously get it together wtf!!!!!!!! i will never go here again. ALL i want is to be re-funded my $527. 78.

      Local BBB

      BBB Serving Central Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

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