6 Customer Reviews
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Review from Betti G
2 stars11/15/2023
My grandson LOVES this magazine, which is the most important thing, and the ONLY reason I'm still subscribing. In a world in which print magazines are moving toward the endangered species list, you'd think they'd make it easy to renew the subscription. But apparently they're not really interested in customer service. In June of 2023, I began trying to renew his subscription so that there would be no lapse in service. Round and round and round I went with customer service, and I have the emails from Jeremie and Karl to prove it, but I couldn't get anywhere. In the last email, Joena Mae assured me that everything was updated...but I still never received a bill nor was the subscription updated. I finally gave up and on 15 November 2023, I bought him a new gift subscription. Supposedly this one will renew automatically, but frankly, I'll believe it when I see it. It shouldn't take 6 months to obtain a renewal - for crying out loud, I'm trying to PAY the company and they're just not interested!Review from Ruth G
1 star09/01/2023
If you do decide to subscriber to the Ranger Rick Book Club, do so with caution and watch your credit card statements. I signed up for a monthly delivery of books, which I thought would be a welcome addition to our homeschool curriculum. I was charged three separate times in a single month at a rate of once per week and did not receive any books. At first I thought the emails they were sending referred to the same order, but once I saw my credit card statement I realized they were separate charges. By September I still had not received any books. I filled out a contact us form on the website to complain about the 3 charges and ask for an explanation. They responded that the charges were for the book club. When I called customer service, I was told that the book club was weekly - I said there was no way I would have signed up for a weekly delivery, and in any case, I still had not received a single book - the language on the website describes a delivery every 4 weeks for a cost of $13.90 plus $4.98 shipping and handling. The rep said she has removed the charges and canceled the book club subscription, but then tried to upsell me on another magazine subscription with a supposedly reduced price as a "thank you". I have no idea what they think they are doing at this company, but I would handle very carefully before you sign up for anything.
Ranger Rick Magazine Response
09/06/2023
Please accept our most sincere apologies for the delayed delivery and multiple credit card charges associated with the Ranger Rick book club shipments scheduled to arrive mid-June and July with charges applied in September. We strive to deliver the best products and services to our valued customers like you. Unfortunately, we had a delay in production and packaging of the book sets. Any delayed orders will be shipped. This situation has been corrected and shipments will resume on a regular monthly schedule as stated. Again, please accept our apologies for any difficulties and inconvenience this has caused. Thanks Ranger Rick Customer Care Team.Review from Rebecca G.
1 star01/10/2023
This company is horrible to work with. I gave it one star because you can't leave ZERO stars. I have been doing gift subscriptions to my grandkids for 5 years now. Ranger Rick subscriptions are available online for $15/year. When you order online, you are FORCED to accept auto renew. When I received an email to renew (6 MONTHS before expiration of current subscription), the renewal is always for $24.95. I paid $12/yr in Feb 2022. That is 208% higher. So, every year I have to cancel the renewal, wait until the current one expires and take out a new one year subscription. This is horrible customer service....stabbing the loyal customers with jacked up renewal costs. Speaking of horrible customer service, yeah, they are worthless. I sent 3 emails with crazy responses....like they never read my email before responding...and today I spoke with customer service who told me I could renew the subscription for $19.95. Close but still not the price that anyone else could get online. HORRIBLE COMPANY! So, since my gkids love, love, love the magazines, I will order/cancel/order/cancel.....ridiculous!Review from KR
1 star10/04/2022
I ordered Ranger Rick magazine for my grandson in August 18, 2022. The organization took the money out the next day on August 19th. It is October 4, and still no magazine. I searched for a phone # and was transferred 3 times. Finally I spoke with someone at Ranger Rick magazine. She informed me the FIRST magazine won’t be sent out until mid November!! I asked why it’s taking so long- she just ignored me. So I cancelled! If they can grab up the money in a day yet take 3 months before even sending out that order, then others need to be aware of this before they wait and wait for this scam. Ranger Rick magazine is represented by the National Wildlife Federation. This way of handling my order has been lazy and so unprofessional of a big supposedly well intentioned organization!! **PLEASE BEWARE??Review from JO K
1 star07/16/2022
BEWARE OF RANGER RICK PRODUCTS I HAD GIVEN A GIFT SUBSCRIPTION FOR RANGER RICK JR LAST YEAR, NEVER CHECKING THE AUTO RENEWAL BOX. I RECEIVED MANY MAILINGS ASKING ME TO RENEW THIS. I HAD NOT SENT ANYTHING BACK TO THEM AS I HAD FOUND ANOTHER PRODUCT FROM ANOTHER COMPANY THAT SUITED HER BETTER. IMAGINE. MY SURPRISE TODAY WHEN CHECKING MY CREDIT CARD THAT I WAS BEING HIT FOR $24.95 FOR ZOO BOOKS - ANOTHER OF THEIR PRODUCTS....NOT EVEN A RENEWAL OF WHAT I HAD GIVEN! I CALLED THEIR CUSTOMER SERVICE LINE AND THE MAN I SPOKE WITH TOLD ME THAT "YES, WHEN YOU SIGN UP IT IS AUTOMATICALLY RENEWED!" THIS IS A TOTAL SCAM!Review from Cherry Q
1 star08/16/2021
I had a subscription to Ranger Rick for my grandson. Unbeknownst to me, this company put me on automatic renewal WITHOUT MY APPROVAL. What a shock to find a charge of $24.95 to my CC on my statement. They will be issuing me a credit next month, which means the $24.95 has to be paid by me now. I'm very angry at their false charge. Shame on Ranger Rick magazines!!!
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