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Uptown Cheapskate has 1 locations, listed below.

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    Business ProfileforUptown Cheapskate

    Clothing

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1403 Huguenot Road, Midlothian, VA 23113
    BBB File Opened:
    2/21/2023
    Business Management
    • Complaint Handler
    Contact Information

    Principal

    • Complaint Handler

    Customer Contact

    • Complaint Handler

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The main issue I had was I went to the store as a new customer and informed them it was my first time coming there. They had me register using their technology and said it would be 30 minutes for them to check my clothes to see if they would purchase any. Since they said 30 minutes, I said I would go up the street to the store and come right back because I had a pick up with a time frame. They only said to me if I left the parking lot, that I would receive an email about what they would accept. NOT once did anyone explain that if I left "the parking lot," I would then forfeit my right to refuse to accept their offer ( which I discovered when I got back was $2.50 each for a virtually new dress and a top for a total of $5.00). Since I was a new customer, and I stayed in the store looking around a bit after my registration, how much more time would if have taken for them to inform me that waiting a few more minutes would allow me to take my items back if I didn't like their offer of $5.00 for my two items? I feel completely violated and "ripped off" for my items. I can only sympathize with some other "brand new customer" green about the process who brought in even more items worth more my items how they would feel about this. How is this caring and catering to a customer? Please help me to correct this deceitful process so that someone else is not hurt beyond what I feel and betrayed that I had my items "stolen" from me without consent. Help me to help them to correct this process for the next customer PLEASE!! It is totally unfair and a deceitful business practice. I saw so many opportunities to explain their process fully to a new customer and I am extremely hurt. They could just inform the customer that do you have time to wait 30 minutes because that way, if you do not agree with our offer, you are able to take you items with you. That simple! But no, they took they time to explain I would get an email and that's it. I pray you will help me right this wrong! Thank you!
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