ComplaintsforUptown Cheapskate

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The main issue I had was I went to the store as a new customer and informed them it was my first time coming there. They had me register using their technology and said it would be 30 minutes for them to check my clothes to see if they would purchase any. Since they said 30 minutes, I said I would go up the street to the store and come right back because I had a pick up with a time frame. They only said to me if I left the parking lot, that I would receive an email about what they would accept. NOT once did anyone explain that if I left "the parking lot," I would then forfeit my right to refuse to accept their offer ( which I discovered when I got back was $2.50 each for a virtually new dress and a top for a total of $5.00). Since I was a new customer, and I stayed in the store looking around a bit after my registration, how much more time would if have taken for them to inform me that waiting a few more minutes would allow me to take my items back if I didn't like their offer of $5.00 for my two items? I feel completely violated and "ripped off" for my items. I can only sympathize with some other "brand new customer" green about the process who brought in even more items worth more my items how they would feel about this. How is this caring and catering to a customer? Please help me to correct this deceitful process so that someone else is not hurt beyond what I feel and betrayed that I had my items "stolen" from me without consent. Help me to help them to correct this process for the next customer PLEASE!! It is totally unfair and a deceitful business practice. I saw so many opportunities to explain their process fully to a new customer and I am extremely hurt. They could just inform the customer that do you have time to wait 30 minutes because that way, if you do not agree with our offer, you are able to take you items with you. That simple! But no, they took they time to explain I would get an email and that's it. I pray you will help me right this wrong! Thank you!

  Business response

  02/21/2023

  After discussing this further with the store manager and staff working 2/20, I have been assured that correct scripting and check-in procedures were followed. The customer checked in and was given a time estimate. At that time, she chose to leave and was told we would send her an email at completion and that upon her return only items not donated could be returned as the others are tagged and put out for sale. She was asked to sign a signature page, giving us permission to buy her items in and was also provided with a paper drop off slip that also explains this process. We are transparent on how we price our items, at a third of retail and sellers receive 25-30% of what we tag the item for. We do not force customers to stay in the store while we sort and buy their items and provide an explanation both verbally and written of what will happen if they choose to leave. 

  Customer response

  02/27/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩