ComplaintsforAspen Dental

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My first upper denture was replaced after complaing it didn't fit.It broke in half due poor quality.Now my bottom denture fits poorly and they are trying to charge me $600 additional dollars after they told me it was approved.Very bad practice that tries to collect money before service.

  Business response

  09/04/2024

  Response attached.

  We are writing to acknowledge receipt of the complaint filed by ********************* regarding their experience at
  the Aspen Dental branded practice located in **********, ** which is independently owned and
  operated by ***** DENTAL LLC.
  
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient to discuss
  the details of the complaint and work towards a mutually agreeable solution.
  
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.

  Customer response

  09/06/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  
  
  
  
  

  Customer response

  09/12/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  
  
  
  
  

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In January of 2022 we financed almost $10,000 for surgical extraction of all teeth and their top of the line dentures, ComfiLites, which are supposed to be backed by a 7 year warranty. After numerous 'adjustments' I have never been able to wear my lower plate, which now also has a chipped tooth that happened while trying to eat the last time I left the office. I can only wear the upper for a few hours a day because it is so ill fitting it causes tremendous pain. These dentures are a garbage product that has never fit properly and the first time they were soaked it bubbled the gum part of both dentures and the dentist blamed it on me, even though I've only ever used the care for products they sent home with me. I don't want to deal with this office any longer, it's been a horrendous experience. The last appt made with them by my husband was supposed to be for a realignment and the day before the appt they cancelled and said I needed another adjustment. All of the adjustments in the world aren't going to correct a product that was flawed from its inception-they modeled it after the broken temporary dentures that never fit either, and these are identical to those with the exception of the size of the teeth. My husband (whose name is on all the financials) contacted corporate on 3/5/24 and they assured him we could in fact switch locations to one that is far closer and the situation would be rectified but we would need to talk to the regional manager first. She finally called and left a message on 3/14 and since then we've both left messages with her and nothing, almost month after he spoke to corporate. I can't eat in public and still wear a mask anytime I go out because this is so embarrassing. I whistle when speaking because the front doesn't even touch my gum. I have never dealt with a company so completely unwilling to correct such an expensive mistake.

  Business response

  04/02/2024

  Response attached!

  We are writing to acknowledge receipt of the complaint filed by ************************* ******* regarding their
  experience at the Aspen Dental branded practice located at **********, ** which is independently
  owned and operated by ***** DENTAL LLC.
  
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient within
  the next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
  solution.
  
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩