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Complaint Details
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Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of service was 2/14/23 Location: ********************************************************************************* We called for a plumbing issue. While there the employees said that they didn't know how to do the project and that it was difficult. The tenant then called me and asked that I find another company who could do the job. We both called on three-way conference calling to detail the experience to the company. We were told that we had to speak with the service manager.Over the next few months the service manager was nearly impossible to reach. He did call a few times but around 6am and I was asleep. He did eventually assure me that he would take care of it with the owner. Now I am in contact with the owner *****. Ever since then they are trying to collect on service that wasn't done for $256. This is fraud. I had to hire another company to do the job for $425. They say that they could have come back but this was months after we had the issue. That is not acceptable.The owner ***** refuses to verify with the tenant that the work hasn't been done. They are the only ones who have no financial interest and ***** is instead relying on his dishonest employees.We are requesting that the bill be at zero and a sincere apology for the abuse and fraud.Business response
05/26/2023
Mr. ***** contacted us representing Goodness Gracy LLC and requested service on 2/14 to address the shower faucets in two bathrooms at the same address. One was difficult to operate and the other had a leak. As a commercial customer, Mr. ***** was informed that the bill would be based on time and materials and that payment was required on the day of service. Mr. ***** agreed to these terms. The hall bathroom shower faucet was very difficult to operate when we arrived. We disassembled, replaced the bib washers and screws and greased it to make it easier to operate. The clear plastic handle was also found to be broken, we didn't have a matching handle on the truck so one would need to be ordered and we would have to return to replace it. The master bathroom shower was disassembled and found to have stripped out delta cartridge extensions due to improperly sized screws. We determined what extensions needed to be ordered and would need to return to complete the *********** they arrived. Once the tenant was notified that we would need to order the parts and return to complete the repairs, my technician was asked if he could rig something together with what he had on his truck to repair it. My technicians are trained to make repairs using the correct parts so he replied that he didn't know how to rig something together. Mr. ***** would only communicate through his tenant during the service call and refused to answer when my technician called to collect payment for that day's services. Of course we would not return to complete additional work when Mr. ***** was refusing to pay his invoice for the work that was completed. Robinson's Plumbing Service completes thousands of service calls each year and has an excellent reputation in ************************* is only being invoiced for the time and materials provided during that service call on 2/14. Mr. ******* refusal to pay his invoice as agreed is theft of services.Customer response
05/28/2023
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Tenant states the service was not completed. Owner will not verify it because he knows that his employees lied.
Regards,
****************
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Contact Information
247 Wylderose Ct
Midlothian, VA 23113-6848
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.