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Find a Location

Zitel, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zitel, LLC

      1123 Celebration Ave Ste 103 Moneta, VA 24121-6608

      BBB Accredited Business

    Business ProfileforZitel, LLC

    Internet Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/22/2021

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Zitel, LLC is an internet service provider. 

    Business Details

    Location of This Business
    1123 Celebration Ave Ste 103, Moneta, VA 24121-6608
    BBB File Opened:
    2/19/2021
    Years in Business:
    6
    Business Started:
    9/5/2017
    Business Incorporated:
    9/15/2017
    Accredited Since:
    2/22/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    9
    Business Management
    • Mr. Brandon Camden, Owner
    Contact Information

    Principal

    • Mr. Brandon Camden, Owner

    Customer Contact

    • Mr. Brandon Camden, Owner

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Contract signed - March 1st 2024. Line was trenched about a week later. I was told by several employees 2 weeks. Even in your videos with multiple news stations its quoted at 2 weeks. Here it is 4 months later and crickets.. I personally advocated on your behalf to ******* county supervisors, state senators, and local congressional reps to choose zitel after talking to ****** who shared my frustration over larger corporations (******* and *******) pocketing money for decades failing to deliver to undeserved neighborhoods. I went door to door getting citizens engaged to call their local supervisors to choose zitel over large corporations such as *******, *******, and *******. I talked to ****** over the phone and he convinced me telling me the story of ******* failing to deliver to his neighborhood prompting the start of Zitel. I fully understand setbacks such as vdot, weather, and telephone poles being older than me. But come on some clarity would be nice. Please don't turn into ******* and *******. I've watched ******* reps toss away money to *** **** providers(When it's nothing but foliage), *******, and *******. 1st Phase complete. 2nd Phase complete 3rd phase not complete. Quoted at 2 weeks with the 4 weeks being around the maximum. *************************************** ******************************************************************************************** 
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amanda H.

    5 stars

    06/24/2022

    This is an outstanding company. If I could give more stars I would. I have never experienced such amazing customer service from people who truly care and are willing to go above and beyond to help you in hard times. I had just signed up for service and had only had my service for 1 month when I lost my job. Thankfully I found another job but was not able to start until I would have been about 2 1/2 months behind on my payments. My new job required home internet so I contacted the office for Zitel and spoke to a very kind lady and also a nice gentleman and even though I had only been a customer for 1 month not long at all, I described my situation to them and they agreed to help me and made sure that I did not have interrupted service so that I was able to start my new job and then waited 3 more weeks for me to get my 1st paycheck to be able to pay on my account. I couldn't believe that a company could be so understanding and helpful. I will always be grateful to them and as long as I can keep my service with them I will never go anywhere else for my internet needs. Thank you Zitel you are the definition of awesome customer service!!!

    Local BBB

    BBB Serving Western Virginia

    BBB Reports On

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