5 Customer Reviews
Review from Stanley N
1 star02/07/2024
They took a $100 deposit on my visit in April 2023. My insurance paid in full in May. I call oct 5, Nov 15. Dec 15, Jan 8 **** and today Feb 7. Despite being told my claim would be expedited no refund has been issued. My recommendation is not to pay their deposit. Let them bill you. I never received a bill.
Virginia Urology Center, P.C. Response
02/08/2024
Virginia Urology is strongly committed to patient satisfaction and patient privacy. We daily see patients with serious and sensitive health conditions. Since any responses to BBB complaints are made public, we believe that the safest approach for our patients is to address them directly. Every day, our physicians and staff strive to provide outstanding healthcare. We take every complaint seriously and we look forward to resolving this matter in a timely fashion.Review from Debbie H.
1 star06/24/2023
*************************** bullied me for years and years because he knew he could because I am disabiled!!! so wrong for a doctor to use his disabiled patient as His Scape Goat! But he did over and over again using my brain injuries to help him cover up the horrible abuse by him and doctors he just let abuse me some more and help them all cover it up? ******** mand and daoctor who used me and my family as his scape goat!!!!Review from Mary M
5 stars11/26/2022
************* took great care of my spouse handling prostate cancer. Great careReview from Andre M
1 star03/11/2022
Terrible customer service and billing. I will be brief: I was told the total amount I would owe is $********. Upon arriving there to pay my invoice prior to the treatment, They pulled up my account and still had no idea who I was, what I was paying it for or anything. They still collected my money and yes I did ask for a receipt. Days later after the procedure was completed, they send me another Office Related bill. Terrible.Virginia Urology Center, P.C. Response
03/23/2022
Virginia Urology is strongly committed to patient satisfaction and patient privacy. We daily see patients with serious and sensitive health conditions. Since any responses to BBB complaints are made public, we believe that the safest approach for our patients is to respond directly to individuals when there are questions. Every day, our physicians and staff strive to provide outstanding healthcare, working within the requirements of insurance billing rules. We take every complaint seriously and we look forward to addressing this question quickly and directly.Review from Elizabeth C
1 star12/05/2021
My father has been a patient here since March 2021. He has had a ******** in since then and goes for monthly check ins. He almost never sees a doctor unless my other or I demands to see one. He is now currently in the hospital with low kidney function, bladder stones, and a blood infection. This group does not care of its patients. We have complained for months about the severe pain my father has been in and they do nothing for him, except throw medicine at him. They did not run any tests on him to figure out the pain. I am writing a review because I do not know who to complain to. I would like someone to contact me to speak more in depth about our situation.Virginia Urology Center, P.C. Response
12/14/2021
Virginia Urology is strongly committed to patient satisfaction and patient privacy. We daily see patients with serious and sensitive health conditions. Since any responses to BBB complaints are made public, we believe that the safest approach for our patients is to respond directly to individuals when there are questions. Every day, our physicians and staff strive to provide outstanding healthcare. We take every complaint seriously and we look forward to addressing this situation quickly and directly.
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