ComplaintsforVirginia Elite Gymnastics Academy (VEGA)
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My children attended Virginia Elite Gymnastics Academy (VEGA) with my son doing ninja warrior classes and my daughter doing rec team gymnastics. The Rec team was scheduled for a comp on 01/22/22 which was cancelled the day of due to inclement weather. VEGA decided to hold an exhibition on Sunday January 30, 2021 at 3pm and notified the team via email advising that it was open to all spectators. An additional email went out stating that private sessions were available for additional costs due to the girls not having practice since January 17, 2022. I arrived at the gym with a very excited 10 year old and other family members including her grandparents were coming to watch her. As I pulled into the parking lot it was completely empty. Not a single car! My daughter was so upset. I verified the date and time in the email and contacted another team parent who asked if I had not gotten the cancellation email. I had not. The Team director, Ernest, admitted that when the email list was recreated they had left my daughter off on accident. VEGA had decided without any notification or parental input to put the girls in a different comp on Feb 6th. My daughter was distraught and said she never wanted to go back. My son said the same. The rec team coach, Kristin, had quit just like ******** Ninja Coach, Nathan L*****. My son was signed up with Coach Nathan who had been his coach the entire time he has been at VEGA. Suddenly without any notice or communication Coach Nathan was gone and a new coach took over. This was never communicated with families. I communicated my concerns with Ernest and Coach Khari. I was advised that the $*** reg. fee would be put back on my card. It was not. They refused to cancel my son's classes advising I owed $***** for Feb classes we were not taking. They instead only sent me a partial refund taking the rest for themselves which is absolutely against what they agreed to do. I am requesting a full refund of the $*** not *****Customer response
04/18/2022
At this time, I have not been contacted by Virginia Elite Gymnastics Academy (VEGA) regarding complaint ID ********. I left messages myself requesting they contact me and was advised they would, but no one ever did and no refund was ever received from them.
Regards,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.