Customer ReviewsforCasey Auto Group, Inc.

I bought a 2014 jeep wrangler from Casey Chevrolet upon picking it up it was found that the ac blower motor was not working so I was told and given some piece of paper saying it would be repaired then I was informed part was on back order I have called several ties with no response or run around answers so i started looking for part myself and what do you know I found it in stock in no less than three different places I am exploring other options to return this vehicle and cancel the contract as I feel this dealership is dishonest

General Manager of Casey Chevrolet spoke to Mr. C******* on Friday 5/10/24 and informed him that we do have the parts in stock for the repair and he said great and would call this week to drop off the Jeep for the repair.

 

Thank you for your assistance ***

Bought a car from Casey Chevrolet with a trade in. Four months later, they still have not provided or transferred my tags and registration. After constant emails from me and poor communication from them, it seems that customer service is not a priority. They have sent me 30 day extensions on two different occasions but that was after request from me, and from me having to drive illegally. All I want to is have my car registered. After all, they charge over ****** *** “tags title registration”. I would do it myself but even after paying off the small finance balance I had after the trade in, ** financial doesn’t know where my title is.

As Mr. R******** had out of state tags and registration it has definitely taken longer than it should have to process through our out of state titling company.

We have extended his 30day tags for him so he is not driving on an expired tag/registration.

Our title clerk has been in touch with Mr. R******** and as of today he has acknowledged that he has received his title and registration from his state 

 

Thank you 

So the service department calls me on 11-28 to set up an appointment to do recall warranty work on my 2022 Kia Sorento . I ask will they have the part in stock and be able to complete an oil change at the same time. My husband took the vehicle in for this appointment on 12-7-2023 and surprise, they do not have the part to fix the warranty problem. This is the 4 th time that this has happened to us on warranty repair work. In September I had to call the corporate office regarding the last warranty work problem we had after taking the vehicle in on 3 separate occasions, and they assured us the work could be performed and they would have the parts. I had to go to the corporate office to finally get it done. I work in customer service, but for the life of me I can not understand the total lack of organization regarding scheduling work and having the correct parts to do the scheduled work. If I did that to my customer's I would not have any income whatsoever. I have called Ed who is in charge of Service and Parts at Casey Kia and will see if he calls me back regarding this last problem. I spent a small fortune on this vehicle and an extended warranty for this car, and expect to get the work done for any and all repairs that I am entitled to. If you tell me you are going to fix a manufacturer recall from Kia , I would think that you would make sure you have what you need to do it. The car is excellent, but the service and parts department is an issue.

Thank you Ms. Copeland for brining this to our attention.

You are absolutely correct the parts should have been ordered and ready to complete the repair on your vehicle as the appointment was set up for.  We apologize for the inconvenience this has caused you and your husband.  

Both the parts and service employees that were involved in this have been counseled and we hope that we can earn your trust back with the servicing of your vehicle 

 

Thank you 

Be aware of Casey Toyota Williamsburg. Worse experience from any dealer in 30 years! I purchased a used vehicle there and the sales person was good overall. However, the issues started with the finance manager. After informing him that I was not interested in any extended warranties, he added one into my contract anyway. I discovered this the same day when I got home and called him back asking him to remove it from my contract. He promised it was not a problem to cancel the $**** extended warranty and asked me to sign and email back the cancellation form and that I would get a refund in 4-6 weeks. Short story is that is almost 9 weeks later and I still don't have this resolved. I called him back multiple times, no answered, I called Sales Manager and he said he has nothing to do with it but would make finance manager call me back. After 7 weeks, finance manager finally called and said he didn't understand why I hadn't received a refund. Promised he would email warranty company at that moment and that I will be included in the email. Another week past and he did not call me back or send any emails. I ended up calling the warranty company myself and after Morten 1.5 hours waiting the finally said no one from the dealer ever submitted any cancellation paperwork. I then called the dealer to attempt to reach the finance manager again but I was told he wasn't available. Again, almost 9 weeks later and no resolution. The warranty company said most of the times, dealers delay cancelling in order to collect on their commission for selling these warranties. That would make sense now. However, it is dishonest to add an unwanted warranty into a vehicle sales contract, it is dishonest to say it will be canceled, but not doing anything. It is dishonest to tell in on the phone that it was canceled when in reality it was not. I will never buy from this dealer again.

Casey Toyota's General Manger has reached out to Mr. Bonilla and made sure the warranty cancellation was processed and sent to his lender.

We apologize that this was not handled as soon as it was bought to the dealerships attention and requested to be cancelled by Mr. B******. 

 

Thank you for your assistance

I been dealing with Casey bmw for two years now and I have had the worst experiences with the service advisor with communication. I just recently took my car there to find for a diagnostic check and service, my advisor held my car for days.. he didn’t contact me and let me know what was going on or anything. I called him myself to see what was taking so long he still didn’t have a solid answer , so I asked for a loaner car since he has to hold my car for so long but he didn’t have any available. The service is bad the communication is terrible and the price of services is the worst, after all this I have a ******* mile warranty through them, drivetrain and powertrain which covers the motor and transmission. I have a problem with my waste gate actuator which is connected to the motor and they tell me it’s not covered by the warranty!! I recommend all who buys from Casey to be aware!!

We would like to speak to Mr. ******** ** reference to his service visit with our dealership. If he can reach out to our Service Manager so he can assist with the concerns as to what his warranty does and does not cover. We will also provide him with the paperwork that explains the 2 year 200,000 mile warranty coverages

 

Thank you for your assistance

I have received constant false information from my service advisor as well as not being able to reach her for days at a time while my vehicle sat in the lot waiting to be repaired. After they finally got to my vehicle, I spent almost ***** for them to "repair" the problem only for my vehicle to break down on me a day later with the same problem that I brought it in for. When I brought it back in, again I couldn't get in touch with my service advisor and no one else could tell me what was going on. 3 days later she called to tell me that they figured out what was wrong and the cost to repair it would be *****. I authorized the services and again was left hanging for days as far as the status of my vehicle. Was lied to that the parts were ordered but they weren't so I had to leave it there for another few days. Then was asked if the mechanic could drive the vehicle home that night just to be sure that the problem was fixed. I reluctantly said yes because I wanted to be sure everything was good. Then was told the vehicle was ready the next day so my son and my fiancé went to get it and the advisor wasn't there, no one could /would help us- they just said the vehicle wasn't ready. The next morning the advisor finally called and said that it actually was ready but the tech never returned the keys because he had to leave for an emergency. Finally got the vehicle and two days later the vehicle is still having the same original issue. Now I feel that I just paid a whole lot of money to replace parts that maybe didn't even need to be replaced! Was given the service manager's number but he will not return our calls.

We would like to speak to Ms. *****r in reference to her service visit to our dealership. If she can contact our new Service Manger or call the General Manager directly and they can assist you with all of your concerns. 

 

Thank you for your assistance 

Took my 2017 Silverado into have the engine inspected for lifter noise rough transmission shift. Lifter failure is a known issue on these trucks due to the active fuel management system. Noise is very prominent and Casey refused to look at my vehicle. They said they "test drove it, and it was fine" despite the lifter noise that could be heard from several feet away. I went to pick up the truck with my wife, who was curt with the employee working in the evening and requested it be looked at by a more attentive mechanic. The staff member stated that she heard the noise and expressed the same concern my wife did. They took the truck back for another night, and had the same incompetent tech say the truck was fine. They tried to charge TWO INSANE FEES TO LOOK AT THE TRUCK even though they refused to acknowledge the lifter issue. Less than two months and 6,000 miles later I took the truck back to another dealership and they are saying extensive damage, potentially to the cam shaft as well. This all could have been prevented if Casey mechanics just did their job.

Casey Auto Group and Casey Chevrolet hires and maintains a high number of extremely qualified ASE technicians. Casey encourages customers who are not satisfied to speak with a manager before taking possession of the vehicle to make sure all concerns are addressed. To our knowledge there was not an indication of unsatisfactory performance of the task when your truck was returned. 

We have no way to verify or try to correct an issue if it is not identified. Feel free to reach out to the dealership manager in the future.

Casey services thousands of vehicles each month and strives to make sure all of  our customers are satisfied

Thank you 

I recently posted a review regarding my vehicle which I just picked up last Friday. My vehicle which sat at the dealership service department for a month, after I had just had it there the month before and paid $1100 for the same problem that I brought it back for. I was told that I didn’t mention the small leak that I noticed in my driveway, coming from the vehicle. Which I told them I did. The only reason I took it there for in the first place is they take Care ******* an Hampton ********* which I leave near doesn’t. I was first told that they didn’t see a leak and found something different. They claimed the parts were in and my vehicle would be fixed that week. It took a month. I made sure I told them the ABS light was coming on and ask them to find out what was going on and fix it. Needless to say the day I picked it up the light came on 5 minutes after going down the road. They talking about it will take more time to find out what it is and more money. Why didn’t they fix it when it sat there for a month. During the month I kept calling in and promised the service writer would call back, I wouldn’t get calls back as they said. They would always make excuses, and the service manager was short and rude with me and the worse I ever had to deal with. After being told I would have to pay a total of **** *lus dollars, I was then told I would have to pay another $795 because they had to replace 6-8 bolts that broke off when they were removing them. I told them I had no additional funds yo pay and was given a final amount. The service manager knew he was going to have to eat it. On Thursday my vehicle broke down again and the light is still coming on. I spent ***** out of pocket plus what ever Car Shield payed out. I spoke with the service manager about a loaner vehicle to bring my vehicle back he explained that they will put me in a rental for *** a day. I caught a ride home from there when I had to drop it off, she got a free rental because her car was there 4 repeat

We apologize that the repair for your vehicle has taken this long to complete. If you can reach out to our new Service Manager at the dealership so you can discuss all of your concerns with him directly.

 

Thank you for your assistance 

Please trust the users Reviews and not the Score. I have had multiple issues with service at this location. Even witnessed an older gentlemen get charged *** ******* *or an air filter and cabin filter in his Tundra. They were charging **** over MSRP for vehicles when I went to buy also. Casey has a Vast Social Media Response Team as these Large Auto Groups Desire to keep a positive Rating to Prey on consumers. *** should fix their rating.

We would like to speak to Mr. Allen in reference to his experience at our dealership. Please feel free to reach out to the General Manager at the dealership so we may address the concerns.

 

Thank you for your assistance 

I finally thought a car dealership was honest.........NOT SO MUCH!!!!!!

We would like the opportunity to talk to Ms. Kimbrough in reference to any concerns that she may have. Please contact the General Manager at the dealership and we will try to assist 

 

Thank you for your assistance