ComplaintsforDoNotPay
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
getting charged 36$every few months for something i dont even know about,or subscribed to.Initial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello please cancel my account and refund me my $36.00 back account ending in **************************Customer response
10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
07/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
They keep charging me when I canceled my services over a year ago I want my refund and to cancel this service asap pleaseBusiness response
07/12/2024
The customer had an active account that had never been canceled. In addition to canceling the subscription, we have gone ahead and issued a refund of the last payment that occurred on July 2, 2024. The refund may take up to 10 days to appear on the customers statement, but it typically occurs much sooner.
We also could not locate any prior emails from the customer in our support inbox. If they have more questions regarding this issue, they can always reach us directly at **********************************.Customer response
07/15/2024
Complaint: 21936571
I am rejecting this response because:I have seen the email below and they are incorrect I have send several times an email to cancel and they have never replied or acknowledge me. I want my refund for all those months
Sincerely,
*************************Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was recently charged $36 for a service I did not sign up for.Initial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
DoNotPay had charged me a $36 dollar fee, and I had not signed up for the program at all. I had to look up what it was before I had to take action due to the fact I was unaware it existed. I'm not sure if I do have an account, but if I do, I'd like to have said account deleted and the unsolicited charge of $36 refunded. It was unbelievable!Initial Complaint
04/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I cancelled my account over a year ago yet I'm still being billed. They now increased their billing from $36 dollars a year to $36 every TWO MONTHS without notice. Extremely shady business, I regret signing up.Initial Complaint
04/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
When i first downloaded the app in the morning by the afternoon the app changed and i could only see less than half of the features i seen in the morning the option to ask about another feature thats not listed is gone now so if the app doesnt change back to how it was i will delete itInitial Complaint
12/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company immedietly pulls 36 dollars from your account upon supplying your bank information. I casually signed up thinking i would have time to think about it before i give them my money, but i was incorrect. The next day i get an ACH check processing in my account. I signed up for multiple apps like this in order to cancel some of my subscriptions. The only app that took my money the very next day without providing anything is DoNotPay. I dont recommend this app to anybody. DO NOT give them your bank information, you will regret it almost instantly, and you will feel robbed once you actually research the company. Give me my money back!Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
10/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been facing issues with the "Do Not Pay" service as they have charged me three times for no reason. I used the service only twice, and it did not work as expected. When I contacted the company after the first incident, they denied any knowledge of the problem. I even emailed them about it, but they never responded. Later, they promised me an email with instructions to access my account, but I never received it. I realized that it was a scam and decided to cancel my subscription. However, I was unable to remove my bank account from their website. To my surprise, they charged me again this month, which is not acceptable. I asked to delete my account and they did. I have evidence of everything that I mentioned, and I will inform my bank and provide them with the evidence to get my money back. In conclusion, "Do Not Pay" is not a trustworthy service. I also want them to remove my account and I'll make sure my bank does that. Also, **** is the part of the "Do not pay" member.Business response
11/06/2023
The customer contacted ********************************** and asked for clarification around a specific service. The support representative asked for "more details regarding the issue so I could better assist you?" and the customer responded with a request to delete their account, which was granted. Upon receiving this complaint, a refund of their account was initiated (10/23/23).Customer response
11/06/2023
Complaint: 20770166
I am unable to accept this response because the refund I received for my purchase was not the correct amount. I was supposed to receive a refund of one hundred and eight dollars, but I only received seventy-six dollars. I was under the impression that I would only be charged if the service worked, and since nothing worked, I do not understand why they only refunded me seventy-six dollars. They had charged me thirty dollars three times, so the math does not add up to me. Can you please help me understand why I only received seventy-six dollars as a refund instead of the full amount?
Sincerely,
*********************Business response
11/07/2023
It appears the customer had two accounts. One associated with ************************* and another with *********************** Across both accounts, the customer paid $108 in subscription fees, which have all been refunded. I have also confirmed both accounts are closed.Customer response
11/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
09/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Can you please cancel my subsection and give me a refund.Business response
10/10/2023
39 emails were exchanged between the customer and support representatives ************************************ between September *****, 2023. His account was cancelled, refunded, and reactivated as requested. When the customer ultimately decided to cancel, his account was closed and completely refunded. If more information on this case is needed, please feel free to email us at **********************************.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
31 total complaints in the last 3 years.
11 complaints closed in the last 12 months.