ComplaintsforTune Up Plus

• Initial Complaint

  05/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I took my 1989 pontiac firebird to get a full vehicle inspection. It had been in storage until i got back from deployment. I asked to do a full check-up and tune up. I ended up being charged ****** over the phone for supposedly parts that had to change and for labor. I told ***** to hold on and that i wanted to go in before i made the payment. I felt forced to make the payment because by the time i got there, my car was up on a lift, and it was already taken apart, before i agreed to make a payment for the work to start on the job! I asked him if there was anything that could wait, and ***** said that all the parts were already ordered, so no, which he made me believe there was nothing I could do. When i picked up my car, the mechanics were sitting there laughing because i kept asking questions when i turned my vehicle on, and it started making a noise it hadn't made before.. ***** said to drive it and bring it in on Tuesday to get it checked. The next day, i tried to start my vehicle, and it died, and the service engine light came on. So i opened my hood, and one of the things i was charged for was for the battery hold down kit... which turns out they didn't even install. My battery was still the same as before... no hold down kit... they also didn't fill up all the fluids in the car, i found a leak and a missing bolt around the engine. Should I now believe *****, the general manager, took advantage and charged extra for work they didn't do? unfortunately, I am wondering if he sabotaged my car so that I could bring it in again. Seeing that they didn't install something so simple like the battery hold down kit... makes me believe they didn't even change all the other parts he charged me for. Do not go to this place... they will rob you!!

  Business response

  06/06/2023

  Vehicle was returned to our shop and for customer satisfaction a failed part was replaced at no cost to the client.

  Customer response

  06/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I had denied the removal of the reviews from the beginning. I agreed to change the review, however, if my car was fixed. They didnt offer the refund in good faith as the business stated.   They offered a refund only if i sign a contract to remove my review... that is not what refunding is good faith is. 

  Also...my car is still not fixed. 

  Sincerely,
  
  ********* *******

  Business response

  06/20/2023

  The vehicle was fixed and running under warranty as agreed and the client was suppose to remove the negative reviews when they picked up their car and as a courtesy we would refund some of their expense but since they changed their minds the agreement was canceled and their warranty was voided, there is no further resolution on our part.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On august 19 2022 I put a deposit, paid by credit card, in the amount of $***** to Tune Up Plus for a new engine for my truck. The estimated time for completion was 6-8 weeks. After 8 weeks they still had not received the engine. At 11 weeks, I called to be told we were 8th in line to receive a new engine from a company they could not disclose the name of. And was told by the manager Trevor that we would be looking into the new year before possibly getting the truck fixed. After having to paid each month for a rental vehicle, I could no longer afford to keep waiting over the 6-8 week timeframe that I was originally given. I had to get my truck towed to my residence and was not able to receive any of my deposit. I received no product or no service.

  Business response

  12/28/2022

  This complaint was resolved and they signed the release.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 15th, 2022 I went in for a state inspection and got told my brakes needed a full inspection as well as the vehicle because the brake lines were cracked. They charged me ******* for a Brake Flush, and 2 new brake lines. Today, June 14th, I was driving down the road and my tire fell completely off and almost caused a Multi-Vehicle Collision. After my vehicle got moved off the road, I went into the Auto shop to express my concern over their work and they told me,"we never touched your lug nuts, we were able to do the work from underneath the vehicle."

  Business response

  06/30/2022

  Business Response /* (1000, 5, 2022/06/15) */ As stated by the manager when Mr. ***** came into Tune Up Plus, the tires are not removed when the brake lines are replaced, nor when there is a brake flush done. The vehicle is put up on a lift and all work is performed underneath the vehicle. The tires were not taken off at any time during the repair.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩