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Find a Location

Craig's Moving Service, Inc. has 1 locations, listed below.

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    Business ProfileforCraig's Moving Service, Inc.

    Moving and Storage Companies

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5215 Colley Ave, Norfolk, VA 23508
    BBB File Opened:
    8/15/2018
    Years in Business:
    7
    Business Started:
    1/1/2017
    Business Incorporated:
    3/21/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 08291296 for this business, issued by State Corporation Commission - Virginia

    These agencies may include:

    State Corporation Commission - Virginia

    Tyler Building, 1300 E. Main St.

    Richmond VA 23219

    (804) 371-9967

    https://www.scc.virginia.gov

    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:30 PM
    T:
    8:00 AM - 6:30 PM
    W:
    8:00 AM - 6:30 PM
    Th:
    8:00 AM - 6:30 PM
    F:
    8:00 AM - 6:30 PM
    Sa:
    8:00 AM - 6:30 PM
    Su:
    8:00 AM - 6:30 PM
    Business Management
    • Mr. Jonathan Craig, President
    Contact Information

    Principal

    • Mr. Jonathan Craig, President

    Customer Contact

    • Mr. Jonathan Craig, President
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/14/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    Booked moving services a month in advance. Paid *** deposit and ***** processing fee. Total ******* Day of move he was supposed to arrive between 9-11. At 8am he called to say he was almost to Florida and his associate would move me. 11 another moving company called and said they were contacted that morning by Craig and said I needed to be moved but gave no information except my name and phone number. They couldn't move me. Messaged Craig stating how disappointed I was and requesting a refund. Had to pay friends and neighbors to help me move. He called back and said I would have a refund in 7/10 business days. On business day 9 I reached out for an update because my bank couldn't even see it initiated yet. He call back and said to just dispute it with my bank. He was extremely rude. When I asked if he would just get an update from his bank he started yelling and getting defensive. Then hung up. We are now on business day 13 and no refund and the bank said it was never initiated! I have all phone calls recorded and texts back and forth with him. My husband is deployed and I only had 2 days to complete this move and he never showed up and I still have no refund
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Greater Hampton Roads

    BBB Reports On

    BBB reports on known marketplace practices.

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