Business ProfileforGolden Gate Relocation, LLC

Costly mistake hiring this company. Was lied to from the start, given verbal delivery dates but was told they were not guaranteed because he ****** didn't say "he Promised". Our load was picked up Jun13th with a first delivery date of Jun16th. It didn’t arrive until July8th even though ****** assured in writing that it would arrive sooner. My 1,000lb tool box was delivered to GA instead of MN with my load. I was told it would arrive in 7-10 days by *******. By July 31st, 25 phone calls with only 5 being returned I still wasn't been given any information on when the tool box will be delivered. Then ******* told me that they were working on it and that it would be picked up later in the week(Aug 1st-4th)as well as a photo of my tool box and an address in GA of the house it had been delivered to. She said it would be shipped back to CA. I drove to CA to pick up the toolbox and bring it home myself. I arrived in CA and called ******* on Mon, Aug. 7th and was told it still hadn’t been picked up yet with no other explanation. She then told me later the truck had mechanical issues. Aug14th, no phone call from ******* as to when it will be picked up. I was told by GGR that I could hire another company to make the delivery and that I would be reimbursed. I spoke to ******* who instructed me to write an email addressed to [email protected] so the whole company would see and possibly get a response, it was ignored. I have been told by different employees of GGR. that I've been too understanding in this situation and I see that it is not benefiting me in any way as far as getting my property returned. ******* gave me the contact information on their client who had the toolbox and I had to hire a second trucking company to pick up and deliver the tool box to my address, costing me an additional ****** on top of what I had already paid them. GGR denied my claim for all the damaged and missing items And denied offering to reimburse me for having to hire a second truck.