ComplaintsforCheckered Flag Honda

• Initial Complaint

  03/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a car in Nov 2023. Used **** Hyundai Elantra. Was given info that this car was in accident previously but repaired with no issues. Cut to today and my trunk panel has water leaking into it, causing issues with mold. This is a health issue. Checkered Flag Hyundai has been dealing with them trying to get coverage for repair, and they are only willing to do **** This does not feel right. I did not damage or do anything to this car and if it’s shoddy repair work, I should not be footing the bill. Water is dumping into my trunk and there are white spots and a mold smell coming from it. I need a resolution if there’s any but this does not set right.

  Business response

  04/29/2024

  This vehicle was purchased from ** ***da and only brought to Checkered Flag Hyundai for service. Checkered Flag Honda has offered to pay for *** of the repair cost as a goodwill to the customer. 

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oct 1st I took my car in to ********* for a diagnostic check. they said they cant find anything wrong, that its the computer in the car and needs to go to the dealership. they said my battery, alternator, and cables are all good condition. Oct 6th I took my car in to this dealership to be looked at, I asked for a complete diagnostic check as all the possible indicator lights came on the dash plus the power steering was intermittently going out while driving. They said its my VSA modulator, nothing else. I asked them to order the part, which I was told was on back order, I paid **** for the checkup & took my car home & let it sit since they told me not to drive it. I called 6 weeks later and was told there is no part ordered, that I had to prepay for it since its an expensive part, ****** so if I didn't call to check on the part i'd still be waiting for that part that wasn't going to come. i ended up buying the part myself and bringing it to the dealer for install. I was called to come get my car Nov 24th that's its ready, when I got my car the same issue was happening, all the indicators and add'tl stuff I didn't get before I dropped it off. I'm not happy about this whole process. so I leave the car, and they do a "new check up" on the car and now saying my alternator is bad. I replaced my alternator 13 months ago, when they said it needed to be replaced, with an after market one. Now regardless if its under warranty or not, how was I not told about it when they did the diagnostic check the first go around?? the VSA modulator is new and the car was given to me still doing what was the original issue when I took it in. how are you going to say "your car is ready" but its still broken. the dealership will not take off the labor charge when replacing the alternator, so I picked up my car, still broken with the same issue but the dealership said the VSA modulator is fixed but it issue is due to the alternator needed to be replaced. Basically what did I pay over **** for

  Business response

  03/23/2022

  Business Response /* (1000, 11, 2022/02/24) */ Car did come in on October 6th, we diagnosed his multiple dash lights as a VSA modulator. Part was on Backorder through ****** Part arrives 11/22, we installed the part on 11/23. Customer picked up on 11/23 Customer calls 11/24 and says battery light came on and vehicle died. *** offers to tow car, customer chooses to drive it back in. Diagnose the next morning at no charge to the customer a bad alternator. Notes: alternator is aftermarket which have common issues. When explain this to customer, customer explained the alternator was recently replaced by ********* less than a year ago. When I spoke last to this customer he stated he would be taking the car back to who ever installed the aftermarket alternator. Consumer Response /* (3000, 13, 2022/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off- after waiting 5 weeks and calling in to find out when the part would be in, I find out the Part was "never" ordered by the dealership. So was it on back order?? I'm the one who bought the part myself and took it to the dealership (BTW I got the part in less than a week) 2nd - i never left the dealership with the car after it was "supposedly" fixed. I got a call said the car is ready and fixed but when I drove off, it wasn't. I showed the guy that every dash light is on plus the battery light (same problem I had before the car was fixed). So was my VSA the original issue or was it the alternator?? So that's not correct from the dealership that I drove off and battery light came on. After the rechecked the car they said the alternator was bad ********** did not do the work, another place did, so again this is incorrect). Issue I have is - why wasn't I told that both was the issue originally? Why fix the VSA and then give the car back to the customer only to find out the alternator is now the problem. Business Response /* (4000, 15, 2022/03/07) */ We are correcting a different issue on Mr. ********** car now. He needs a factory alternator for his charging system issue. Dealer will offer *** off his factory parts and labor replacement Consumer Response /* (4200, 17, 2022/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already got my car fixed with a factory alternator. No way would I ever go back to this place to have my car fixed or even buy another car. I have had at least 3 different issues over the last 5.5 years after bringing my car in to get serviced that afterwards I had "another issue" arise. I kept giving them another chance. I wanted a refund due to my car not being fixed properly or even knowing that what they actually fixed (VSA mod) was the real issue and not being the alternator the whole time.

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