Customer ReviewsforVirginian-Pilot Media Companies

I have been trying to clear up 6 unauthorized charges to my credit card that is NOT even listed on my Pilot account. First email sent July 20th. Received response July 24 to send bank statements showing the disputed charges. I did that July 29 and never got a response!! I had to call customer service on Aug 6th. They said they did not have access to the email I sent, different department! Unbelievable! Note was placed on my account for the department to contact me. 3 days later no response. I just called again and asked to speake to Mary Angelito who's name was on my email correspondence. Apparently, she's not available until later this afternoon. I left my cell number, but I doubt I will get a call back!! The worst customer service ever!! Advice, if you're thinking of subscribing, DON'T!!

Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with the Virginian Pilot. The information you provided within this review and your billing associated with your account is being reviewed and proper course of action will be taken, if needed. Customer Service will be contacting you within the next 3 business days for further assistance. Thank you, Katina Executive Resolution Center

I have been a longtime cusstomer of tthe Virginia pilot. Over the past year and 1/2 I have been overbilled my approximately hundred and $176 and I have been unable to get any satisfact from the company were get a copy of a statement from them for a refund.

Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with the Virginian Pilot. The information you provided within this review and your billing associated with your account is being reviewed and proper course of action will be taken, if needed. Customer Service will be contacting you within the next 3 business days for further assistance. Thank you, Katina Executive Resolution Center

Virginian Pilot has a horrendous customer/delivery service. I have been a customer for decades. After years of the prices increasing (sometimes jumping ($****** per quarter) I scaled back to digital services. I missed my coupons so I tried Wed and Sun delivery. For the first month I received 1 paper on time. All other papers I had to call and report these missed deliveries. I eventually found out from one of the representatives all calls were going to the Philippines. Each rep that I spoke with the entire month said the same thing that delivery issues would be turned over to their investigative delivery team and they would get back to me (which they never did). During this mornings call I decided I would terminate my subscription and I wanted my full refund for not receiving my papers and the Virginian Pilot not living up to their end of the agreement by not delivering the paper. I spoke with Josh and he tried to hang up after he stated I could not get my refund and he would continue to turn this over to his delivery team. I will continue to seek legal alternatives as this service of taking peoples money for a service that they intended not providing has to stop.

Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with the Virginian Pilot. The information you provided within this review and your billing associated with your account is being reviewed and proper course of action will be taken, if needed. Customer Service will be contacting you within the next 3 business days for further assistance. Thank you, Katina Executive Resolution Center

Last year (8/25/23) for my father's 73rd birthday I started a 7-day delivery as he was having issues getting out to find a paper and had issues in the past with deliveries to his home. So, I started a 7-day delivery for 52 weeks as a surprise to bring to him. Yesterday I got a post card in the mail stating they are going to charge my card $****** on 3/26/24 to renew the paper starting 3/28/24-3/26/25. 5 MONTHS EARLY from what I had already purchased that should not end until 8/24/2024! I find my receipts emailed to me and confirm what I paid for and how long it was too last. I tried to go online to check and even though that's how they direct you online you cannot seem to log in to check anything. I thought I forgot the password and trying to reset it they said cannot find my email even though I have email receipts. This left me no choice but to call. I got a representative named "Summer" on the phone whose English was very hard to understand. She stated something about premium issues and due to cost changed my duration. I advised I did not authorize or want the change and had my receipts of what I paid for and asked for a manager. She then changed what she was saying and said she would put it back to what I originally paid for, 7 day, 52 weeks, with the end date 8/24/24. Not confident in any of this situation and the fact that I felt like I was being scammed out of my original order I still asked to speak with a manager. She put me on a silent hold. Came back and said she fixed my account. I thanked her and stated I would still like the manager. She placed me on a silent hold again and after 5 or more minutes on hold she hung up on me. Something is really wrong here and now I am worried that they have my credit card and have no way to stop them from wrongly billing me or trying to in the future.

Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with the Virginian Pilot. The information you provided within this review and your billing associated with your account is being reviewed and proper course of action will be taken, if needed. Customer Service will be contacting you within the next 3 business days for further assistance. Thank you, Katina Executive Resolution Center