Business ProfileforEagle Shipping and Logistics Co. LTD
Additional business information
According to information consumers have provided to BBB, they purchased a pet from an alleged online breeder, then are contacted by Eagle Shipping Ltd. alleging additional money is needed before transportation of the animal. In most cases the additional money is allegedly needed to cover, a new travel cage or insurance. After the additional money is paid, the pet is never received.
On December 11, 2023, the BBB sent an investigation letter to the company requesting basic information such as headquarters location, ownership, time in business, licensure, fees, and transportation time frame. At the time of this Business Review, the company did not respond to the BBB's request and the letter has not been returned by the post office.
BBB advises consumers to always be cautious when purchasing pets online from unknown parties.
* Beware of ads with multiple misspellings and grammatical errors; many pet scams come from overseas and scammers often do not have a firm grasp of the English language.
* Do not send or wire money to people you do not know.
* Always contact BBB before proceeding. If we have no information about the alleged company ask us to investigate.
* If purchasing a pedigree pet, be sure the breeder provides documentation of the parents' registration with the appropriate kennel club.
* Verify any information provided by the seller before providing any funds.
At the time of this Business Profile, the company has not responded to the BBB information request letter.
If you are a victim of an online pet or pet transportation scam, BBB encourages you to file a complaint and/or customer review at www.bbb.org/Norfolk, with the Virginia Attorney General's office at https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, as well as report your experience to the FBI's Internet Crime Complaint Center at www.ic3.gov and the Federal Trade Commission at www.ftc.gov.
At-a-glance
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Business Details
- Location of This Business
- 2510 Walmer Ave Suite C, Norfolk, VA 23513
- BBB File Opened:
- 9/12/2022
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
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