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City Wide Auto & Truck Sales has 1 locations, listed below.

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    Business ProfileforCity Wide Auto & Truck Sales

    Truck Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7530 Midlothian Tpke, North Chesterfield, VA 23225
    BBB File Opened:
    8/10/2023
    Business Management
    • Kevin Hues
    Contact Information

    Customer Contact

    • Kevin Hues

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/13/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On 6/10/24 I went to the dealership later on a representative came to me asking what was am looking for, we both took a drive test drive just around the h e corner because of really low gas so he also turned on the air conditioner that was cool, he highly recommended the car at a discounted price of 9300$ that was paid in cash and the carfax was not available or afforded to be review, he also stated that everything was operating and no issues. Within several days as the warm weather approached the ac system blowed out hot air with a odorous smell and the brakes stalled as the car did. With my concerns I'd decided to take it to several car care centers where it was discovered several serious issues described along with pictures and images that were shared with the management team. Good day to you, the ** system is blowing just cool air and not cold air as should causing discomfort, per conversation with you on Wednesday 6/12/24. No freeon 1234fy was added to the system which is considered unfair especially when you have received over 9,400$; The trust of your words becomes meaningless and unprofessional. You kept the vehicle for 3 days to overall the problems from the documents presented to you. At this time I'll be sending you a copy of the ongoing inquiry into the issues mentioned in the above past text messages. Truthfully, as a client it seems as a quicker so called repair done under your selected mechanical staff as they have failed and as a client within 30 days, my personal income had to buy or purchase 2 tires, full wheel alignment, oil change which documentation will show that you sold me a vehicle in a lemon state of conditions, am taking the vehicle to have an over review because its common for safety and security purposes mentioned.Hopefully that the spark plugs were replaced as recommended by the documents and not just overlooked by your staff. There is more pictures to forwardas the trust is not available for this company. Please repair all issues.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jean K

    1 star

    12/12/2023

    We bought a 2009 ****** Rogue s after purchase 2 days after we got it found out the car need a new transmission. And gone through 4 loaners cars.

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