Business ProfileforBon Secours Maryview Medical Center

Account # *********96 On 3/9/2022 I had an emergency and went to the ER. I received a bill and submitted an application for financial assistance. After submitting my application I waited until October for them to make a decision. The claim was denied for submitting documents after 30 days of the request. It was requested in April but the letter was in an online portal I was not aware until July after I kept checking on status and sent them in July. No one ever said it was an issue I just kept being told we are reviewing it. Even though I asked about the claim being held until a decision was made they did not and sent it to collections, I appealed and they approved my request partially. So finally some relief 11/15. I try to pay it Maryview refuses even though I am offering the full amount they won't take it. I call the collection agency and they have no record of an approval and say I owe ******* instead of the ****** that I should now owe. So Maryview refuses to take it and the collection agency says I owe more. I called and spoke with Nadia who would not transfer me to a supervisor and when I asked if she was refusing she puts me on hold claims no one is available and I will get a call back I won't hold my breath. In addition the collection agency wants to charge a fee to make a payment. I have been given the run around for months and if they had not taken so long to review the application it would not be in collections but they refuse to take it out and just let me pay it.