Business ProfileforIsland Glow, LLC

Purchased 2 subscriptions for tanning for myself and daughter. Used the service several times although difficult to get in since they say walk in welcome however this was not the case. When I was able to get in service itself was fine but they made a few charge mistakes. They had my credit card on file and were making incorrect charges, which they did correct after I let the head person know (who’s not there). After this happened multiple times I did check on my way out to ask what was the charge, if any, to avoid more mistakes. After asking this I was then sent an email by the company (who wasn’t there and I’ve never met) who let me know that she refunded money left for the future of the subscription and demanded that I not return to their business. I felt they clearly just don’t want to be questioned about how they use your card. My charges text to my phone and so I know when I am being charged. I only ever had polite conversations with the people there as well as other customers as well as my daughter who was present. The only conversations were also directly about my appointments or payments. Finally, they often have a Labrador dog present who is very friendly and licks you. I am a big dog lover and liked the dog but noticed that there was no water bowl in the space at all yet when the dog is there, the restroom is left open with toilet seat up and I saw the dog go in and drink from the toilet and then go greet guests on more than one occasion. That turned my stomach but I did not complain since I wanted the dog to be able to get water however I did avoid the sweet dog afterwards. I feel this could be an infection problem considering they are also working closely with peoples eyes for treatment s.