ComplaintsforIsland Glow, LLC
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Complaint Details
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Initial Complaint
05/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a membership from Island Glow last year, sometime in April/May 2022. Platinum membership was $99.99 per month and came with many benefits. In September of 2022, I "froze" the account at the suggestion of the employs there, assuring me it would continue my membership at the rate of $99.99 per month, even if prices increased, AND the $10 per month they charged my frozen account each month would be "banked" and could be used toward services and products in the salon. Fast forward to yesterday, I unfroze my account t (for a fee of $15) and asked about the "banked" money. The employee asked the owner and reported back to me that they stopped doing that in 2021. I didn't argue, but only said I had read somewhere or had been told that this was still in practice. So I was charged the $99.99 membership fee plus the $15 unfreeze fee yesterday (a total of $124.99). The membership cost had not increased, but actually now has less benefits than last year, like much less. Once home I found the email I received last October 2022, stating that the $10 per month would be banked. I forwarded this to the owner, questioning her and asking her to make it right. She did not respond to my email, but rather refunded me $92. I have no idea and no explanation where this amount came from. So basically I can get no answers from the owner. I threw away $10 per month (for 6-7 months), plus fees to freeze and unfreeze my account. There was absolutely zero benefit to doing this. The owner is practicing shady business and I want my money back. And I'd like for other to be aware of her antics.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.