ComplaintsforRadford Family Dental, Inc.
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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This dentist office has decided to no longer accept Medicaid patients. I scheduled an appointment 6 months ago for my child, and was called the day before to be told they would not accept her insurance. I had received several texts to confirm her appointment and done so in the previous weeks. I asked them when this decision was made because I had been there a week prior with my other child who also had Medicaid insurance. I also asked who they could recommend that would be taking Medicaid patients at this point. They would not tell me when the decision had been made, just that it began February 1st, and that they did not know any providers to recommend. I told them it was unacceptable that I had been in the office a week prior and been given no notification, even when scheduling my other child's appointment 6 months from now.Business response
02/23/2023
We understand it was late notice given to our patients. We original called Medicaid to see the process for terminating our contract with them. We were told to send in a letter with a date we wanted the termination to be in effect. We chose a future date 3 months out so that it would give us time to send letters to our patients. However, when we sent in our letter to Medicaid we were sent an email back that we could not chose a future date. I called Medicaid and was told once the letter was received our contract would end within 10 days. We immediately started calling our patients that had upcoming appointments to let them know and promptly sent out letters to our patients. Thank you, ****** *** Insurance Coordinator
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.