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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Vendor given a check for 2,640.00 on 5/16/24. The work required was to modify the drainage ditch on the side of my driveway. The requirements were two-part, provide a detailed plan and perform the job. Vendor never provided a plan and start of the job. The terms of the invoice stated that travel time to the job site would be billed both ways. This amounts to three hours for each visit. The vendor shows up late and left early. After several requests for plans and lack of responders from the contractor. I stopped work. They were on-site for approximately 10 hours. Other administrative hours might have been performed. All phone calls get sent to voicemail.Business response
06/11/2024
My apologies for any inconvenience this situation has caused. Prior to receiving any deposit we fully discuss the job in detail with each client. Once the non-refundable deposit is made we take that as an agreement and move forward on the job. Unfortunately, with this specific job an issue arose when the clients personal older own tractor malfunctioned. The job was placed on hold till client was able to fix tractor. In that time I was asked to return a nonrefundable deposit. I have reached out and told you and your wife that I would like to work with you to maximize your deposit, being we’ve already started the job. I would like to resolve this situation. Thank you, AshleyJane of All Trades, LLC
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.