Business ProfileforNVR, Inc

This was the absolute worst customer service I've ever experienced. Lack of communication and they will not help to understand the process. We repeatedly provided all the requested information and continued to communicate without any response, or the response was just to repeat what we have already done. To make things worse we had to jump through countless hoops to prove a lean against my partner was fraud. Even after proving it, that wasn't good enough. So lost time at work and repeated all the investigation and collected all the information AGAIN! Then we were ghosted and left trying to find out what is going on, what the 'decision' is, will we be getting the house, and when is the closing date. The closing agreement amount kept changing, so we had to repeatedly (seriously, numerous times) reach out to have it corrected. *Without being able to get anywhere with the local NVR office, I reached out to whom I thought was the corporate office for assistance. At this point, we are going to be homeless. The run around, communication, and all the delays that have been repeatedly put on us have me to the point of tears. Instead of the excitement of buying a new house we are stressed beyond words. And no matter what we do, it's never enough. This is not a cheap home; we bought an over 350k new build. We have verified countless times with written documented proof that everything is in order and ready to go; but still the ghosting and then run around.DO NOT ever use an NVR mortgage; as of today, I'm still waiting to see if the corporate office will help in anyway.