Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Peabody Residential has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Peabody Residential

      11890 Sunrise Valley Dr Ste 101 Reston, VA 20191-3302

    • Peabody Residential

      312 W Cork St Winchester, VA 22601-3850

    Business ProfileforPeabody Residential

    Property Management
    Multi Location Business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The company provides real estate services in Northern Virginia and Washington, DC.

    Business Details

    This is a multi-location business.

    Find a Location

    Peabody Residential has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Peabody Residential

        11890 Sunrise Valley Dr Ste 101 Reston, VA 20191-3302

      • Peabody Residential

        312 W Cork St Winchester, VA 22601-3850

      Location of This Business
      11890 Sunrise Valley Dr Ste 101, Reston, VA 20191-3302
      BBB File Opened:
      6/11/2009
      Years in Business:
      18
      Business Started:
      10/21/2005
      Business Started Locally:
      10/21/2005
      Business Incorporated:
      10/21/2005
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 0226021089 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA

      These agencies may include:

      Department of Professional and Occupational Regulation (DPOR)-VA

      9960 Mayland Drive, Suite 400

      Henrico VA 23233

      (804) 367-8500

      http://www.dpor.virginia.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Norval S Peabody IV, President
      • Ms. Monica Ryan, President/CEO
      Contact Information

      Principal

      • Mr. Norval S Peabody IV, President
      • Ms. Monica Ryan, President/CEO

      Customer Contact

      • Mr. Norval S Peabody IV, President
      • Ms. Monica Ryan, President/CEO
      Additional Contact Information

      Fax Numbers

      • (703) 991-4000
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/06/2021

      Complaint Type:
      Product Issues
      Status:
      Answered
      On Aug 2019 we have rented a house from Peabody Residential. As the part of the agreement we were charged a non-refundable deposit of $300 for pet. Peabody Residential has also took a security deposit of $3200, which was supposed to be returned to us according to their guidebook, provided that we fulfill all the obligations on our side. When we moved in the carpet was not new or replaced, and the previous tenants must have had pets because there were urine stains in the living room and around the house. I had to call a professional carpet cleaners immediately after moving in to try and get rid of it. I had to call them several times after that too. The original lease was for one year, and we graciously agreed to extend it in 2020 for another year. In 2021 house owners decided to return to the house and we agreed to terminate the lease. Upon termination we have followed all the rules and obligations stipulated in the "move-Out' section and were expecting to receive the deposit (or the significant part of it) back. Although Peabody Residential allowed us to be present during the move-out walk-through, we were told that the we cannot argue or dispute any findings. Two month later I have received a final disbursement of the security deposit. Out of $3200 only $94 was returned. The rest was attributed to a list of made-up charges that we were not allowed to dispute. I tried to contact Peabody Residential and was told that they cannot do anything because they are not managing the property anymore. Then they tried to harass me against taking legal actions to try and get my money back. I need your help to resolve this. Move-Out instructions and Final disposition are attached.Thank you
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Georgeann F

      5 stars

      09/27/2023

      Peabody Residential is an excellent company. They are responsive to all my needs as a Tenant, and I plan to continue my lease because they are the management company. I have had disappointing experiences in the past with the Landlord when there were problems. Peabody Residential has helped me through several complex issues at my home including a significant water issue.

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.