Business ProfileforAutomatic Leasing Service, Inc.

I live in a low income senior apartment complex where Automatic Leasing provides the laundry machines. Payment to use these machines is via a card system. In mid July 2023 they swapped out the equipment for the cards to a new system. The old cards did not work anymore. When I first called in order to get funds transferred to new cards I was told that there should be a machine where I could transfer the funds myself. After informing them that no such machine was put in place they emailed me a form. I filled out the form and as requested enclosed my old card.I never heard back from anyone. On October 12th I spoke to someone on the phone. She checked her company and told me they had received the form. She then went to talk to her supervisor and let me know that was the person who handled this. She also told me that this person was just now working on this. I was told the supervisor would call the next day and this would be resolved. She did call and informed me that the machine needed to be upgraded. She told me that she "would most differently who call next week and this would be resolved." It is now the end of this week and I have received no phone call or email. At this point I can only believe they are dragging this on hoping that I will give up so they can keep the money.