Business ProfileforFamily Venture LLC

I took my 2011 Dodge Challenger R/T to this business location for a single start up/possible fuel pump problem. When I picked it up two days later, my vehicle was returned to me with several more mechanical issues than it had when it was delivered. To be specific, my car’s transmission was not shifting from second to first gear anymore, nor would it show on the dash. It showed the car in drive, but the car was really in second or first gear because it was lagging horribly in two test runs, and would not upshift on a regular roadway or the highway. This business requested I pay the entirety of my payment — $********, with no payment plans to get my car back to me and off their lot. Each day without retrieving the car was $***** a day. I had no choice as I needed my car for work and leisure. So I had to pay the fee. Little did I know I would return to a vehicle in way worse condition than I brought it to them in. The company performed everything but the one fix necessary to make my car run efficiently. This put me in debt with my credit card company who was just paid off a week prior, for the amount listed above, $****** in tow fees to and from the establishment, and has now put me in debt with trying to pay back my card company. Both the owner Johnathan and the mechanic George both claimed there was a TCM (transmission control module) issue that was affecting my vehicle previously. This was false. Because before I’d brought my vehicle to be serviced, my Dodge Challenger’s transmission was in pristine condition. I also proved this untrue, as previous service done via diagnostic, multi-point inspection, and road testing to my Dodge Challenger R/T by Haley, Chrysler, Dodge, Jeep, Ram on 5400 S. Laburnum Avenue, Richmond, VA, 23231 on April 14th, 2022 claimed the vehicle checked out and was fine and that, “no further action was needed at this time,”. Turner’s Auto Service is a scam and doesn’t deserve their accreditation from the BBB. Someone needs to investigate this.