ComplaintsforFirst Community Bank

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear first community bank (hq) An employee of the bank enrolled me in something without my knowledge or consent. The employee's actions during the account opening process, who seemed to be under training, were highly perplexing and demotivating. The entire branch is unwilling to talk to about or address the problem. Furthermore, I was misled and provided false information when creating an account because a bank employee was under pressure to achieve quotas and hurried the account creation process. The branch manager, *************************, had no control over the branch's personnel or operations. ******************** doesn't speak any americanEnglish at all, let alone proper English. I was informed that phone customer service was handled by employees in the branch, like ******, whos concentrate on opening accounts and fulfilling the branch's quotas. Additionally, I was billed for bank statements that I never saw in the mail. I want all of the fees reimbursed. **************** chat advised me to get in touch with the branch as opposed to customer service. I have never witnessed a bank divert customer care concerns from what my banking agreement specifies to the branch. In addition, my card is appearing as US Bank card, which baffles me and for which I have filed multiple grievances. The only method available to contact customer support or bank employees is through in-app chat. Not to be ****** dramatic, but I feel like I've been verbally abused over the phone by ********************, who then ended our conversation. The bank prioritizes account opening over customer support. A cursory search on Yelp and ****** revealed that an array of consumers had lodged complaints about the exact same personnel at the exact same address for their lack of knowledge and deceptive tactics used in order to ****** attention for creating new accounts. I've filed complaints with the ***** BSCA, NAACP, FDIC, and BBB. A racial equity audit of this financial institution is desperately needed, given that it is going to reveal the truth about its *********************

  Business response

  02/12/2024

  see attached response

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