ComplaintsforThe TCT Design Firm
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Working with the TCT Design Firm has been a frustrating experience. There have been 4 no show appointments. The website was promised to be finished by the second weekend in July. Then July 22nd. Then Aug 29th. Then Sept 25th. It's now October and I do not have a presentable working website. *****, the owner and person who I have been working with claims I am making too many changes however these are corrections on the work that was not done, not new additions. The corrections were bigger font, larger pictures, link's not working or paragraphs in wrong place etc... There was no outline or template given to input website content, however I created a document to make it easier for *****. If the site is not complete with working links in 24hrs of *********************** receiving this notice then I will have to take legal steps to get a full refund to have another designer create a new website. I'm no longer giving ***** to this unprofessional behavior.Customer response
10/25/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by The TCT Design Firm regarding complaint ID ********.
Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.