Business ProfileforExecutive Health Group

I hired Executive Health Group for one year for medical services. After the year had passed I received a text (November 2, 2023) indicating that an appointment had been scheduled for November 9. I did not request this appointment. The text asked for confirmation and I did not confirm as I did not ask for it. As a courtesy I texted EHG the morning of the scheduled appointment to advise that I could not come. I was told by text that it was fine and someone would reach out to reschedule. I was not told of any cancellation fees or any additional information. A few days later I received a bill for cancelling in the amount of $1250.00. I had no knowledge of this cancellation charge. I never requested the appointment made and I never confirmed that I would attend the appointment. I never received any phone calls to ensure I knew about the appointment or to confirm my attendance. In essence, after our one year physician/patient relationship ended, an appointment was scheduled for me that I did not ask for or want. I was only given a few days notice by text and I did not confirm that I would attend. I did not bind myself to this appointment in any way. As a courtesy I advised I would not be attending and then charged $1250. I asked *** to remove the charge but they have refused and turned the bill over to collections. They sent a copy of an email sent to my email address months earlier advising of the appointment. I did not receive this email. Emails often fail to download and I do not receive them. They did not follow up to confirm receipt even when they received no confirmation back from me (which they asked for - as I saw only when they provided me with the cancellation bill). I would appreciate any help with deleting this enormous cancellation bill and fixing my credit report. It seems entirely unfair to charge such a fee after scheduling an appointment the customer did not ask for, did not confirm, and had no knowledge of any cancellation fees that would be applied.