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Find a Location

Capital One Financial Corporation has 446 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Capital One Financial Corporation

      15000 Capital One Dr Richmond, VA 23238

      BBB Accredited Business
    • Capital One Financial Corporation

      1255 N Main St Vidor, TX 77662-3740

    • Capital One Financial Corporation

      2335 Texas Ave Bridge City, TX 77611-2843

    • Capital One Financial Corporation

      3738 N 16th St Orange, TX 77632-4629

    • Capital One - Lufkin

      1610 South First Lufkin, TX 75901

    Business ProfileforCapital One Financial Corporation

    Credit Cards and Plans
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 1,610 Customer Reviews

    Customer Complaints

    12,908 complaints closed in last 3 years

    5,241 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/1995

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Capital One offers a broad array of financial products and services to consumers, small businesses, and commercial clients through branches, the Internet, and other distribution channels.

    Business Details

    This is a multi-location business.

    Find a Location

    Capital One Financial Corporation has 446 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Capital One Financial Corporation

        15000 Capital One Dr Richmond, VA 23238

        BBB Accredited Business
      • Capital One Financial Corporation

        1255 N Main St Vidor, TX 77662-3740

      • Capital One Financial Corporation

        2335 Texas Ave Bridge City, TX 77611-2843

      • Capital One Financial Corporation

        3738 N 16th St Orange, TX 77632-4629

      • Capital One - Lufkin

        1610 South First Lufkin, TX 75901

      Headquarters
      15000 Capital One Dr, Richmond, VA 23238
      BBB File Opened:
      12/20/1994
      Years in Business:
      30
      Business Started:
      5/3/1994
      Business Incorporated:
      5/3/1994
      Accredited Since:
      3/1/1995
      Type of Entity:
      Corporation
      Alternate Business Name
      • Capital One
      • GM Credit Card
      • Capital One Bank (USA), N.A.
      • Capital One, N.A.
      • Capital One Services, LLC
      • Capital One Investing, LLC
      • Capital One Store
      • Capital One Bank
      • Capital One Services, Inc.
      • Capital One Auto Finance
      • Capital One Direct Bank
      • Capital One Small Business
      • Capital One Credit Card
      Additional Contact Information

      Fax Numbers

      • (888) 259-3021
        Primary Fax
      • (804) 968-3550
        Other Fax

      Phone Numbers

      Customer Complaints

      12,908 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Capital One placed an extended hold on a payroll check and refused to lift it because I am a new customer. They accepted another deposit of a personal check just days earlier with no issues. I will now have late payments due to them keeping the paycheck hostage for more than one calendar week.
      Read More

      Customer Reviews

      1,610 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jay K

      1 star

      06/21/2024

      I have had a Capital One Platinum credit card for over 13 years and it has had a zero balance on it for over four years now. Due to that they have lowered my credit line and I am being charged an annual fee of $39, yet their web site states that there is no annual fee for Capital One Platinum Mastercards (*******************************************************************************************). I received an email stating that I had a payment due on the card even though I had not even activated the latest card I received and that was the $39 annual fee. I looked back as far as I could see my statements and because I had set up an automatic EFT debit for an amount a long time ago, that has paid that annual fee for the last three years even though I do not use the card anymore. When I called to cancel the card, because I do not want to pay a fee if no one else was being charged that and I had not used the card in over four years (I literally activated the card today when calling into their customer service), I was told that any charges on the card prior to it being cancelled were the responsibility of the card holder, even that $39 annual fee that I was charged yesterday! If I cancelled the card today I would still owe that $39 annual fee and it would not be waived. This seems to be very unfair business practices and if Capital One's own web site states that there is no annual fee - $0 (and that is not a new card promotion). That is very deceptive advertising if after you charge something that the terms change or they expect people, as myself who have had the card for over 13 years, to pay an annual fee, yet they very clearly state that there is a $0 annual fee on the web site. That is restated in the detailed account terms document that is linked from the site... and they will not waive the annual fee because it was already charged... yesterday, even if I wanted to cancel the card today.

      Local BBB

      BBB Serving Central Virginia

      BBB Reports On

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