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ComplaintsforCommonwealth Lubes
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Complaint Details
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Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/19/2022 I took my car to Jiffy Lube located at *** ***** ******** *** ******** ***** ***** for a routine oil change. Nothing was wrong with the vehicle prior to the service. About an hour after leaving, on a short road trip, the car began to decelerate and the engine began to smoke and then cut itself off. Upon pulling over and observing the engine smoke, I looked under the car a noticed a puddle of oil. The vehicle was towed to Firestone and diagnosed the next day by an ACE mechanic where it was found that upon draining the remaining oil, coolant had somehow mixed in and metal shavings were present. Jiffy Lube requested Firestone to redo the oil change and test drive the car. It promptly broke down and had to be pushed into a nearby parking lot. The engine has been condemned by Firestone and needs a completely new motor or to be bought from the lender. It is a 2017 Hyundai Santa Fe Limited with approximately 53,000 miles. Jiffy Lube has only taken action after I've had to chase them down to provide me with a rental and an imbursement for the botched oil change. From 02/19/2022 until 02/23/2022 I was left with no transportation and little answers or resolution in the matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.