Customer ReviewsforRosie's Gaming Emporium

I am currently filing a lawsuit against this company security team due to unprofessionalism and gender discrimination along with a hate crime. The security team and staff of *****'s are completely unprofessional and rude to the customers. This location needs a entire refresh of employees who have the basic skills of executing customer service. the staff is "unhinged" and will physically try to assault you if you make a complaint on their behavior. The supervisors and managers at this location are enabling this behavior being the fact they do not reprimand their staff when the customers make complaints. Please seek legal action immediately so that this behavior can be stopped once and for all. There is NO excuse for how the staff acts at this establishment.

This is a mess it is sad how people dont have a chance of winning especially a large jackpot The bathrooms are always dirty The games are always dirty broken down or full. You can play a machine and as soon as you get off it a Hispanic comes and get the machine and ****** be on it and keep on winning big on it so now youre upset because you lost and theyre winning you can play $10 and get Hispanic come along and play ************* and win the biggest jackpot. Something is wrong with that picture, they should do a study on the ratio of the winning ****** Americans winning winning and other races winning. There should be a real study on this.

Love this place so much fun. Great entertainment free music. It's awesome!!

I can not wait until they open the other casino. The staff is unprofessional at Rosie's in SOUTHSIDE. they're ghetto ** . They power trip bc they have a lil authority. I was banned bc a Mexican drunk spit in my face and yes I hit him after that. Bt bc I hit 1st. I was banned. AND they wldnt give me his info to file charges. It's ran and frequented by 90% minority. And yes I'm Black! And it's AWFUL. the 1 in Hampton has a whole different laid bk feel. They greet u. They wish u luck. Pls and thank u ya service. Etc. THATS HOW U FEEL APPRECIATED LOSING YA F* HARD EARNED MONEY. I wish the Rosie's in south Richmond the day they deserve.

I was told to leave because I was on a video call when it was never stated at the door or anywhere else that I couldn't the manager was on a power trip which was very unprofessional and wack. I spend plenty of money in that place and will never go to this location ever again and will ban it for all others that I know. I pray Richmond votes for this new REAL Casio hopefully they are more professional

The professionalism, the poor training of STAFF, poor attitudes of CUSTOMER SERVICE STAFF I find appalling for an organization that PROFITS multimillion dollars quarterly. The NEW SYSTEM UPGRADES while having some good nuances for the CUSTOMER it also has far too many so called "bugs" or "new features " which staff has NO CLUE how to operate such as "DRINK VOUCHERS" which are now required to enjoy a soda with POINTS EARNED. Sometimes all we have left (as gamblers) is the ability to buy a SODA with the 1 or 2 hundred points earned from the thousands of dollars spent and then to have that ability stripped away in the name of "new and improved technology " has to be part of a bigger farce. Lastly the rejecting of players cards at same machines where you may have lost 100 then later cashed out 120, but after cash out card is no longer accepted and whatever monies you lose after this is NOT attributed to your tier points, you have NO RECORDS of the funds for tax purposes, all this after waiting an hour and looking for gaming staff which CAN NOT BE FOUND ANYWHERE except to the right of the cage..... and here we are FOOLISHLY blowing crazy monies looking for that 1 big hit. What a SCAM and it's LEGAL.

At Rosies Gaming Emporium on 12/13/2022 at approximately ****, I went directly to the players service station, the goal was to obtain money via transaction to use at the establishment. During the transaction process I was approached by staff member: *************************, let me first mention she was not behind the service station or involved in the transaction, yet she began to question my transaction and demanded that I tell her what type of card I was using. She requested this information outside of the service station and in front of multiple people. Due to ******* aggressive approach and lack of professionalism I thought it was in my best interest to video record the encounter going forward for safety purposes. At that time ************************* became extremely belligerent and stated if I didnt stop recording from my phone she was going to slap me, she also threatened to take my phone away from me, I informed her multiple times the purpose of me recording was for my own protection. ************************* continued to get closer, invading my personal space yelling and threatening me. I made multiple attempts to keep space between us I did not want to get anywhere near her due to fear of being harm. Security finally arrived a few minutes later to defuse the occurrence and gather information in relations to the poor interaction. I informed the Security of the situation, they too were insistent that I delete the video. I clearly stated to security it was for my safety, I am aware that the cameras within the casino are without audio capabilities therefore its in my best interest to record. Afterwards I was guided outside the casino, I notified the police to have the incident on file for legal purposes and to give a statement regarding my interaction with ************************* to the attending police officer. The attending officer reviewed my recordings, and obtained statements from both myself and the aggressor. Their recommendation was to file a complaint against Rosies Gaming Emporium.

I ubered to the Midlothian Rosies from Henrico with two other people. We entered and were stopped by security where I was asked if I had a shawl to cover up. I was confused and thinking, Im a 42 year old woman going into a gambling establishment, this isnt high school. But they were serious. My attire consisted of a sold black scoop neck midi dress (to my shins) with thick straps that came around my back into a racerback and white flat birkinstock sandals. Nothing vulgar, offensive, or likely to cause a disturbance as per their dress code policy. If I had read their dress code policy before I left the house I still would not have changed my dress. We even asked if they sold t-shirts just so I could enter and wouldnt ruin my friends night. They didnt sell t shirts. It was humiliating and degrading. We asked to see the Rosies literature used when accessing dress code violations in the little book they keep up front and conveniently they could not locate that information. As a grown woman being asked to cover up when wearing an appropriate dress in 85 degree heat with 80% humidity felt surreal, embarrassing, arbitrarily targeted, and sexiest at best. About the time we were turning to leave a gentleman walked by in a white wife beater tank top. We were told the previous security team probably let him in. It was probably a blessing in disguise, inflation is 9.1 % and I kept all my money that night. I will never go back to this establishment.