ComplaintsforKelleher Corporation
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Good morning,I had a vanity replaced on January 22, 2024. Once they were done and told me about the options for payment I decided to pay while they were their; after my card was charged the technician said I was over charged by $16.62 which he wrote on my invoice. He said I could request a refund, or I would have a credit; to my surprise when I called about the credit as I was going to request another job to find there was no credit on file. This is the second issue I have had with a technician coming to do work or lack theyre of in the first case and having an issue with payment. I've reached out to Kelleher to resolve the issue, but I have not heard anything back. I called on 3/21/24 and emailed on 3/22/24 with a copy of the invoice which shows the over charged amount of $16.62, which the plumber stated would be a credit or refund. At this point I prefer a refund as I don't plan on doing business with this company again.Business response
03/25/2024
********************.
We apologize for the inconvenience. We have been working on going paperless as much as possible in our business and that has lead to other communication glitches that we are working out. In this case, we weren't getting hand written notes from the field. Since the visit to your home, we have resolved the issue. Thank you for providing the picture of your ticket with the note on it. I have just signed the check and it will be in the mail to you today.
Please feel free to reach out to me directly if you have any issues at all!
Thank You!
**** Kelleher
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Contact Information
1301 School St
Richmond, VA 23220-1713
Business hours
Today,7:30 AM - 4:00 PM
MMonday | 7:30 AM - 4:00 PM |
---|---|
TTuesday | 7:30 AM - 4:00 PM |
WWednesday | 7:30 AM - 4:00 PM |
ThThursday | 7:30 AM - 4:00 PM |
FFriday | 7:30 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.