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ComplaintsforChippenham Hospital
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 5 2023 my daughter was seen at Chippenham for a gastric upset. she was never actually seen by a provider, I supplied my DoD ID for the insurance coverage. I have now been contacted four additional times for insurance, despite each time providing the *** ID, my husband's social, and multiple forms of Identification and they keep saying there is no insurance on file. This has caused an obscene amount of stress on the family at a time when it is most assuredly not needed. Each time I call their business center, I am told that the issue is resolved. And yet here we are another bill, and being told that there is nothing on file for insurance.Business response
10/25/2023
We are in receipt of the complaint filed by ************************************* and have thoroughly reviewed this matter. CJW Medical Center strives to provide excellent customer service and would first like to apologize for any confusion or inconvenience experienced by the complainant. Based on a thorough review, the concerns were addressed and are being processed. If the complainant needs further assistance please have them contact CJW Medical Center directly. Thank you.Customer response
10/25/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*************************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.