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          Find a Location

          Anthem Blue Cross and Blue Shield of Virginia has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAnthem Blue Cross and Blue Shield of Virginia

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            2015 Staples Mill Rd

            Richmond, VA 23230-3108

            Visit Website
            (804) 354-7000

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            38 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/1982

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Anthem Blue Cross and Blue Shield of Virginia has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              2015 Staples Mill Rd, Richmond, VA 23230-3108
              BBB File Opened:
              5/1/1961
              Years in Business:
              88
              Business Started:
              10/11/1935
              Accredited Since:
              1/1/1982
              Type of Entity:
              Corporation
              Related Businesses
              Business Management
              • Mr. W. Michael Noble, Director of Sales
              • Mr. Fritzgerald Rogers, Account Manager II
              • Mr. Scott Perrin, Regional Vice President II, Sales
              Additional Contact Information

              Fax Numbers

              • (804) 354-2029
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              38 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/18/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Ive been a member of Anthem (ID: ************* since January 2022. I experienced issues immediately with them denying all claims because they wouldnt accept that I no longer had *****. Now I am having a dispute with Bon Secours where theyre charging me for 2 separate CTA Scans from 01/18/24 even though it was 2 just anatomical sites scanned in the same encounter. Ive been told that Bon Secours billed and Anthem processed the claim correctly, however, this is clearly not the case because they originally charged me for 3 separate scans and when Bon Secours removed one my patient responsibility decreased. Anthems own estimates also show that the 2 are being added together, and for some reason, my estimate was higher than my husbands despite us being on the same plan, and having already met my deductibleAMA Ethical Guidelines state that I should only have to pay for 1 scan, and since Bon Secours is refusing to comply Anthem should be advocating for me but they couldnt care less:***********************************************************************
              Read More
              Read 37 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dennis B

              12/08/2023

              Terrible , incompetent and won't correct their mistakes. On phone with customer service for 3 hours without resolving a issue they created by sending the wrong forms to my house. On hold for half the time. Gave out my ID number, ******** number and dob multiple times to different people with no results, despite the assurance that they would resolve their mistake.
              Read 3 More Customer Reviews

              Local BBB

              BBB Serving Central Virginia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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