Business ProfileforGenworth Long Term Care Insurance

My Mother is 92 and has paid into a long term care policy for many many years and now that she is 92 and failing, we have submitted a claim on her behalf and the company is employing stalling and delaying tactics and is refusing to provide coverage. She is in assisted living and getting services that her policy should cover. We have submitted forms and they continue to deny getting them but both the health care places and genworth subcontract with 3rd parties to get and send these records and so I don't have a way to track any of it. This cat and mouse game of constantly moving the target has been going on for the last 6 months and I think they are trying to delay the claim long enough that at 92 she will die before they need to pay anything. I have no doubt that if they do this to their customers regularly many families don't have the ability to advocate for themselves and the seniors being cheated certainly do not. They are often having memory issues and that is part of many of the claims. A week ago I spoke to a supervisor who again said they were missing some medical records (which the other health organizations had said were sent) and so I said I would obtain them and fax them directly and upload them) It is a week later and I am uploading records only to find that they abruptly closed the claim and no one can tell me why it was closed.