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Business ProfileforLinen Company, Inc.
Current Alerts For This Business
BBB has received a pattern of complaints alleging customer's products have been ordered from the business but have not been received. Complaints also allege consumer's calls and emails go unanswered.
The BBB spoke with the company regarding the pattern of complaints. Mr. Stefanov responded stating they have made some adjustments and hired more employees to help ship products and return consumer calls. The Linen Company has hired Customer Service representatives who answer the phones and return calls as soon as possible. The company is working hard to provide immediate assistance for their customers.
Although the company provided a plan of action to resolve customer concerns, the Better Business Bureau continues to receive complaints regarding the pattern of complaints.
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 6405 Dickens Pl Ste G, Richmond, VA 23230-2018
- BBB File Opened:
- 9/7/2006
- Years in Business:
- 21
- Business Started:
- 6/3/2003
- Business Incorporated:
- 6/3/2003
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Business Management
- Mr. Steven Stefanov, Owner
- Contact Information
Principal
- Mr. Steven Stefanov, Owner
Customer Contact
- Mr. Steven Stefanov, Owner
- Additional Contact Information
Fax Numbers
- (804) 750-2880Primary Fax
Phone Numbers
- (804) 750-2880Other Phone
- (866) 722-2823Other Phone
- (804) 750-2880
Customer Complaints
0 Customer Complaints
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