Business ProfileforAmramp

The company AM Ramp, ******** ******** location, came out to take measurements and file a claim to my mothers health insurance to get a wheelchair ramp installed. I am my mothers daughter and ***** of ******** due to her health decline. **** is the manager of this AM Ramp location. He came out to do the measurements. He then told me he sent a claim to my *****************. This conversation/measurements for the ramp took place Tues Nov. 28th. I called him weeks afterwards for a follow up. He stated he had not started the claim yet because he did not know how to do it and asked if I knew an email or fax number for him to send it to. I recommended he call the insurance company to get help as I could not assist. I then called him weeks later again because my mothers secondary insurance ***************** called me and said they sent a claim to them first, when the claim should have gone to he rprimary insurance ********** to deny (because ******** does not cover wheelchair ramp) so that her secondary insurance ***************** would pick it up. I called **** and he stated he did not know he had to send a claim to her primary first but he would. He told me he sent a claim at the end of Dec. 2023. Mid Jan **** I called him to follow up. He said he had not heard anything but he would call ******** to see if they could rush the denial. I did not hear from him again. Today, Feb 1st I called ******** myself to see what was taking so long for the denied. After being transferred 3 times I was told the claim was never submitted. This company and **** lied about a claim ever being submitted. This is an unethical company that is lying about submitting claims to insurance companies and leaning clients struggling with their day to day life without these mobility assistance.