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ComplaintsforAstrix Medical Supplies, LLC
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Complaint Details
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Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called Astrix on Monday, April 17, 2023, and explained to the representative that my wheelchair had some issues. I explained that I received the wheelchair when I was in rehabilitation. I wanted to find out who I needed to reach out to for help. Their representative actively informed me that someone would be giving me a call. I have not received that call. I called Tuesday, April 18, 2023, and left a message for someone to contact me. I called on Wednesday, April 19, 2023, and left another voicemail. I then went to their website and sent them a message explaining what was happening, and asking if someone would please call me back. I want them to try and fix my wheelchair. The wheelchair came from their company, so they should be responsible for fixing or replacing the wheelchair. I picked repair because if they can repair the wheelchair I would be sanctified or if they cannot repair it, then they should have to replace it.,Customer response
05/18/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have been contacted by Astrix Medical Supplies, LLC regarding complaint ID ********.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.