ComplaintsforCapital Medical Supply
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On November 9, 2023 I ordered three Therabead Moist Hot Packs size 5 x 12. Order number is 13544CMS. Close to three weeks went by and I had not received my purchases nor received any communication from them. So I tried calling twice. Never could get a person. Then I emailed on 11/28. I sent another email but dont have date. No answer. I emailed a third time on 12/1 and I did receive answer to email, basically, I think because I mentioned possibly reporting them to BBB. Then a person named **** responded on same day (12/1) and stated he would check into order and apologized for lack of communication. Stated he was taking over my file and would follow back up with me. As of today, (12/12) Ive not heard anything more from him. Later I received an email (dont have date but was before 12/8) stating one of my purchases was being shipped. Only one. I ordered three! As of today, 12/12 I still have not received anything. I emailed again on 12/8 stating I never received anything. No response. I emailed again yesterday, 12/11, and so far Ive not heard anything. I told **** these three hot packs are supposed to be for Christmas. I have issues with this company because of the inability to get anyone on phone, the lack of response until I mentioned BBB, then even after one response, **** never followed up as he stated he would. Also, received that email referring to one item being shipped when should be three. And the fact that I still have not received anything and, once again, no response from last email. I told **** it makes me think they are scamming me.Business response
01/03/2024
The consumer has the incorrect business. We don't sell the product in reference. We don't have someone named **** that works in our office. We also don't communicate with customers directly through email, but everything is by phone call.Initial Complaint
02/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Captial Medical Supply is who I rented a wheelchair and a patient lift (*****) from when my husband left the hospital. My husband has traditional ******** effective 1/1/2022. When I called 12/20/2022 to pay my monthly bill I was told when I pay for 13 months for a rental per ******** rules I then own the medical equipment. I asked how many months did I have left, she advised 1 month. She asked if I would like to pay up to the 13 months, I advised yes and they charged me $39.03 on 12/20/2022. she advised I would not receive another bill. Imagine my dismay when a bill showed up, so I called the office. They said I did not start with ******** until May 2022, which is not true. My husband switched to traditional ******** 1/1/2022. I tried to explain the previous conversation with their representative, the girl absolutely did not want to hear it, told me I was wrong. Would not even look up my account. Told me they were a small company when I asked to speak with a Manager and one was not available. She put me to ******'s voicemail. I left a message NO response from my voicemail. I do not owe another dime, I have paid my 13 months. My husband had ********* HMO from hospital discharge 9/28/2021 until 12/31/2021. Wouldn't this count towards my 13 months, I was told NO, but the Aetna MCR HMO follows the same rules as ********....Initial Complaint
12/23/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been trying to return a bed I rented. I have called multiple times to get them to pickup a bed but no one comes.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.