ComplaintsforDME Supply USA

• Initial Complaint

  05/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  DME Supply USA - My order has never shipped. I ordered on April 25th. I called and left a message. I eventually got an email message after leaving a voicemail that the item was back ordered with no estimated date for shipping. It was not back ordered when I placed the order. I called back and requested to cancel the order. I need the item ASAP and cannot wait for it to come back "in stock". I have not received the item or any other explanation or acceptance of my request to cancel the order. I would not recommend ordering from this company if you need something right away.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  There has been 5 attempts by this company on Jan 28 to charge a credit card without my permission. Thankfully I had the card locked!

• Initial Complaint

  07/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order on May 2nd. No order no contact, so called company. Received email that order shipped via *** June 22 but no tracking number was given. Contacted company via email to inquire again onJuly 17th. Still no reply and no order.

  Business response

  07/20/2023

  This product has been discontinues, so we have issue refund.  We apologize for the inconvenience.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered first weak of august foot rests for a wheelchair. It was on back order until 9/20. It still has not arrived nor any mention from the company when it might arrive

  Business response

  10/12/2022

  Unfortunately, the following item(s) you have ordered is currently on
  backorder with our vendor, the expected ship date is 11/11/2022.

  Customer response

  10/12/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was explicitly told it was on back order until 9/20/22 and it was never delivered. Ive already waited for over two f****** months. I want this refunded effective immediately as it seems blatantly clear the company in question has zero intention of ever delivering the product to me. 
  
  Regards,
  
  Crystal Legionaires
  
  
  
  
  

  Business response

  10/14/2022

  Unfortunately, the following item(s) you have ordered is currently on
  backorder with our vendor, the expected ship date is 11/11/2022

• Initial Complaint

  07/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I ordered an Accapella DH device on Friday July 22, 2022. I received an email back with the order number. I wanted to make sure I had ordered the right one so I tried calling their customer service number. No one has answered. I checked their reviews a little to late and see they take your money and dont mail the product. Its a shame this place hasnt been shut down. They are taking stuff away from people who are Sick.

  Customer response

  11/22/2022

  The matter has been resolved.  Thank you for following through. ***** I the matter has been resolved. 
  

• Initial Complaint

  05/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 5/18/22 I ordered two cans of ******* ********* baby formula from DME Supply USA, order number ********. One of the cans has a large dent in it. Not wanting to give my granddaughter formula from such a can, I contacted DME and told them the one can arrived damaged. I also let them know the box the cans arrived in is intact with it appearing the cans were packed as they arrived. I asked DME how to proceed offering to send them a picture of the damaged can. To this date, I haven't received any response from the company.

  Business response

  05/31/2022

  We are sorry that the merchandise arrived damaged We are re-shipping 2
  cans of formula you, you should receive them by Friday at our expense,
  we apologize for the inconvenience this has caused you. Customer
  satisfaction is our priority.

  Customer response

  06/01/2022

  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  Regards,
  
  ****** *****
  
  
  
  

• Initial Complaint

  05/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered a Walker (order #********* item ************) for $**, from DME on 4/1/22. On 4/30/22, a box was delivered (item ************), absolutely not what I ordered. I have called several times. They say my correct order should be coming in May, still haven’t seen anything yet. In the meantime, I’ve asked for a Return Label to send back this incorrect box. They said they would mail one out. I spoke to someone on 5/2/22 to see where the Return Label was, they said they would send it out. It’s now the end of May and still no Return label or the correct item I ordered. What do I have to do to get rid of this incorrect box and get what I ordered? Oh, and by the way, the order status on DME says my order the complete, which is not true.

  Business response

  05/26/2022

  We have sent a return label to get the product back. Proof that we have sent the label see below. We will send another return label to the email to get the product back. The product that the customer original is back order from the manufacturer but if the customer don't want to wait we will issue refund once we get the product back if she choose.
  

  May 3, 20226:32:45 AMComplete Customer Not Notified
  Tracking # ****************** Return To Largo Weight 9 lb 6 oz Service UPS® Ground Package Large Box Size 12l x 9w x 6h (in) Confirmation None Insurance — Rate: $******

  Customer response

  05/26/2022

  
  I received the return label today and will attach and send it back on Tuesday. I still want what I originally ordered and I don’t mind waiting for it from the manufacturer. I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  Regards,
  
  ****** ******
  
  
  
  

• Initial Complaint

  05/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Ordered 3 packs, total 48 individual bottles, of Ensure Max Protein. Paid total of $*****. Received 12 bottles. Telephoned merchant on 09 May 2022 and attempted to resolve error. Merchant refused to correct error.

  Business response

  05/10/2022

  The customer did place an order with our company and according to our site, the customer purchase 1 Pack that equal (4 Cartons). So the customer purchase 3 pack and a total of 12. The customer received 12 what she order from our site. The information that the customer attach is not from our site.I have attach our site and the information. I did offer to give her ***** refund but the customer did refuse.
  

  https://dmesupplyusa.com/ensurer-max-protein-nutrition-shake.html

  Details
  Not for people with galactosemia.
  Each serving of Ensure Max Protein, from the #1 doctor-recommended brand* Ensure, provides high-quality protein to help keep muscles strong and satisfy hunger, along with other key nutrients your body needs. Each ready-to-drink shake has:
  30g Protein: Each shake has 30g of high-quality protein to help build muscle, as well as 1g sugar and 1.5g fat
  Targeted Nutrition: High protein with 25 vitamins and minerals, and 150 calories
  Flavors: Milk Chocolate, Café Mocha, French Vanilla, Mixed Berry
  Doctor-Recommended Brand: Ensure is the #1 doctor-recommended brand Suitable for lactose intolerance* and gluten-free
  Choose from:
  1 Carton (11 oz. Carton)
  1 Pack (4 Cartons)
  1 Case (3 Packs = 12 Cartons)

   

  Customer response

  05/10/2022

  DME charged me triple what Abbott and *** are selling this product for.  DME has changed the definition of pack and case VS what Abbott definition is.  DME has charged me $***** for 12 - FL OZ cartons.

  This is about 3 times the price Abbot would charge me and 3 times the amount *** would charge me

  DME has surreptitiously and/or deviously and/or accidentally modified and/or misrepresented definitions of cartons, packs, and/or cases.

  Furthermore DME has a price match guarantee.  https://dmesupplyusa.com/guarantee/

  To demonstrate this concept, today I received from *** Ensure Max Protein, same size, same item, same pack and paid $**** per 11 oz carton/bottle.  DME is charging $**** per 11 oz carton/bottle.

  Therefore I demand credit amount of $*****
  
  Regards,
  
  ***** *******
  
  
  
  
  

  Business response

  05/11/2022

  I have issue a refund to this customer for the amount of *****. The customer will receive a refund within 2/5 business days. 

  Customer response

  05/13/2022

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  Regards,
  
  ***** *******
  
  
  
  

• Initial Complaint

  05/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered the *** ******* ****** ****** **** ********x on April 23rd, 2022 and it showed in stock for $******. I added expedited 3 day shipping because I needed a backup for our infant. The shipping & handling was an additional $*****. I have never received a shipping notification and when I go onto website it just shows I ordered it with not status updates. I have sent 3 emails, left 2 voicemails and called several times to be placed on hold for 30 plus minutes. I believe that I have been scammed and want a refund since nobody is replying by email or phone. This is very sickening to be allowed to sell "fake" medical products to people in need.

  Business response

  05/06/2022

  We have already issue refund to this customer.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made a purchase of the ******* ********* formula on April 18th and it is still listed as ready to ship and they said that the shipment would take only 3 to 5 business days, the order number is ********* and it was a total of ******. What has happened with the items that has not arrived, I need an answer to know what to do regarding the people who are involved with this, thanks

  Business response

  04/29/2022

  This customer was sent an email explaining this item was on back order from the manufacturer without an ETA and ask the customer in how to proceed with the order. No response back from the customer yet.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩