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Find a Location

Crown Automobile of Richmond has 1 locations, listed below.

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    Business ProfileforCrown Automobile of Richmond

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8710 W Broad St, Richmond, VA 23294-6206
    BBB File Opened:
    1/1/1987
    Years in Business:
    51
    Business Started:
    12/1/1972
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2697 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 11/30/2024.

    These agencies may include:

    Motor Vehicle Dealer Board

    2201 W. Broad Street, Suite 104

    Richmond VA 23220

    (804) 367-1100

    Fax: (804) 3671053

    http://www.mvdb.vipnet.org

    Type of Entity:
    Corporation
    Business Management
    • Mr. Matt Perry, General Manager
    Contact Information

    Principal

    • Mr. Matt Perry, General Manager

    Customer Contact

    • Mr. Matt Perry, General Manager
    Additional Contact Information

    Fax Numbers

    • (804) 747-5845
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/01/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I purchased a used 2017 Mini ****** from Crown Mini of Richmond on December 27 2022. I paid ****** in cash and financed ****. Within a month I paid the loan to ***** Fargo. Not long after I received a call from the dealership asking me to sign paperwork related to my transaction. I received numerous calls pertaining to this and went into the dealership to try and resolve the issue. I wasn't sure what the problem was since they kept telling me they only wanted to have my deal "completed" Because I went to the bank to pay off the loan and so never actually received any payment paperwork from them I was unaware that the dealer had submitted my finance request in to ***** Fargo for ********. and that the amount I had paid off was not the amount that I had agreed to in our contract. At that point, since their contract stated that if the amount was changed I was within my rights to have them take the car back, I brought the car in a week before my 90 day deadline and spoke with ************* the General Manager about surrendering the car to him. He claimed it was not a decision he could make but his legal department would contact me. I waited a month and went back to see ************** and told him I was still waiting to hear from his legal department. Three days before going back I received a check for $15 from ***** Fargo. I told ************** he was still in breach of his contract and expected to hear from his legal department by Friday of the following week ending April 28 2023. Crown Mini knew what they had done when they asked me to sign the paperwork justifying their overcharging me and only went to the bank to correct their mistake when I pushed back by telling them to take the vehicle back. I want Crown Mini to honor their contract and refund all of the charges associated with the purchase.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Serving Central Virginia

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