Business ProfileforRichmond Decorating Center

sections of warping and popping up. spoke w/ **** in Oct, Someone came ******** told us we had issues in our entire downstairs, took photos and said it was a bad install, said it could be subfloor too where the warping was but it likely needed to be an entire redo but had to send photos to thmanufacturerto make sure it wasn't the quick connect this personpointed out multiple other parts that would start coming up. He also did moisture readings and found nothing. **** told me the manufacturer would take 6weeks for their assessment MULTIPLE weeks went by, calls to ****, every time she just said "we're waiting on them"by March I had to tell her I need an answer, by this point there's 20+ boards in my house lifting. She finally says manufacturer said that their findings were "inconclusive".then **** asks for another visit to my house that is supposed to bemanufacturer,richmond decorating, and builder- She says theygoing to pull up molding to find out the problem with my floors.only 2 people from richmond decorating come. do not pull up molding. They do the exact thing the other guy did, then tell my husband "I can't figure out what's wrong until I can get some of it up and I need to have product to do that so we'll need to come back". go silent for a month, call **** - she says "they want to fix everything May 1! And says they have 7 boxes"I say is that going to be enough? My entire downstairs has spots failing and my upstairs bonus room too" **** said "we will fix all flooring in question". fixing day installer shows up and says he doesn't have enough material.another call to **** upset at the point to which her response is "don't take it out on me"... installers leave. has since handed this entire project to ******* whohas tried to tell me "he discussed with my husband agreed that's all that was being fixed not everything" we reminded him he had never said it was being fixed yet.... he was only bringing enough product to ***** the problem. It's been 8months now