ComplaintsforHeiHei World
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order on February 29th 2024 for a Ghost Spider bedding set. The exact way it is listed on an email from the company is - ********* Girls Twin Bedding Sheet Set with Microfiber Comforter in Bag 5 Pcs - Bedding Set. There was an issue about the back of the Comforter and I received several emails about that. At one point on 3/4/2024 I emailed the company to cancel my order. Quickly on that same day I received an email back that the 2 sided Bedding sets were back in stock and could be sent and they ask if I still wanted to cancel the order. I replied that no I didn't want to cancel my order if what I ordered was available. Then I received an email on 3/11/2024 that my order had been shipped and there was a button to track the package so I did and at that point I found out the item was coming from *****. I was surprised because the address online is in Virginia. Now today I searched for that address on ****** maps and that is not even a real address. I have emailed and called the phone number on the website but have not gotten a reply. The phone number ************ is just a voice-mail with no out going message other than the number and leave a message. The phone number comes up as a New York number.Business response
03/29/2024
Dear ****
At the moment, due to some technical errors, we can't connect with you by phone. Please contact us by sending email to the email address.
The description shows clearly about the product, please check again.
This product is made on demand so the producer don't allow us to return. We sent correct item as the description.I would like to refund you 10% of the total amount to show our sincereness.
Hope hearing from you soon
Sincerely,
Customer response
03/29/2024
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Clearly you are looking at a different product because as you can see by your own receipt email I ordered a sheet set with a microfiber comforter in Bag 5 piece bedding set. The information sent to the Better Business Bureau does not match the item I ordered or the item you said you shipped to me. I did not receive 5 items or a microfiber comforter or a sheet set as listed on my invoice and on the email I received listing what was supposed to have been shipped to me. Please review your invoice and the information you sent with the order complete email.
Regards,
***********************Business response
04/01/2024
Dear *********;
We refunded your order. Please check again.
Initial Complaint
03/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a *********************** bed set duvet and sheet set with my granddaughters for 50 some dollars with her name on it,they sent me just duvet and told me it did not come with bedsheets, it clearly shows and reads that it does come as a complete set now they will not send me my sheet set saying it does not come together I have proof I can send to you from the picture I ordered from please let me know what I can do this was my granddaughters birthday gift she was so disappointed thank you *************************Initial Complaint
02/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased an order, waited a week for some kind of shipping information, and still haven't received any kind of information. I tried to contact the business and both telephone numbers for their business, are disconnected. I've tried emailing them, and have gotten no response. There's not even an option to cancel my order. However, they are currently advertising this business and conveniently taking our money. I feel scammed. My Order number is #******. I purchased this order on February 11, 2024Business response
02/18/2024
Dear customer
At the moment, due to some technical errors, we can't connect with you by phone. Please contact us by sending email to the email address. I will explain about the shipping time.
All of our items are created On-Demand! This means once you order a product, the printing process starts. On average, merchandise is produced from 8-10 days of business. Furthermore, it takes 7-9 business days to deliver the order.
When the package is sent out, our system will send an email automatically to you.
If you have questions or concerns, feel free to connect with us anytime.
Sincerely,Initial Complaint
02/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
no answer when my shoes are coming and the number is no longer workingBusiness response
02/02/2024
Hi *******
I sincerely apologize for this issue. At the moment, due to some technical errors, we can't connect with you by phone. Please contact us by sending email to the email address: **********************************.
I will explain about the shipping time.
All of our items are created On-Demand! This means once you order a product, the printing process starts. On average, merchandise is produced from **** days of business. Furthermore, it takes 7-9 business days to deliver the order.
Your order will be completed and sent out on Feb 7. When the package is sent out, our system will send an email automatically to you.
If you have questions or concerns, feel free to connect with us anytime.
Sincerely,Initial Complaint
12/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Only part of my shipment arrived. I ordered a cars bathroom SET and I didn't receive a set. Was the set sent separately or was it not sent at all?Business response
12/22/2023
Dear **********;
You ordered Only Shower Curtain M: ***** **** IN.
The product has many sizes so customers can choose which they want. Also, the Full set 4pcs With curtain price is from $56.85.
If you want the 3pcs bath mat set, normally it is $35.85, but We would like to send you free to show our sincereness.
Hope hearing from you soon
Sincerely,
Initial Complaint
12/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased a pair of deadpool air jordans, emailed and called many times but the calls fail and emails are not answered. They appear to be scammers, take your money and ghost youBusiness response
12/19/2023
Dear ****
Please accept my humblest apologies. We've upgraded to DHL to make up the shipping time.
Tracking link: *************************************************************************************************
Estimated Time of Arrival December, 22 2023 - By End of Day. You will receive it soon, please take notice of the parcel to avoid missing.Sincerely,
Customer response
12/27/2023
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The shoes are bootleg. The seller announces **** air ****** but send you a pair of chinese bootleg shoes
Regards,
***********************Business response
12/28/2023
Hi ****
We tried to contact you via email to resolve this issue but you didn't agree. Our product is printed on demand. If you don't like it, We're willing to refund you this order.
Initial Complaint
10/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a curtains and it's been almost a month and I've only received proof of purchase but not tracking information. I've reached out an hand full of times via email and nothing. The phone number listed is bogus or something. They're numbers listed as *************. I also requested a refund.Business response
10/25/2023
Dear customer
Tracking link: ************************************************************************************
As the tracking number, Your item departed a shipping partner facility at 1:34 am on October 18, 2023 in JAMAICA, ** 11430. It's on its way to the **** facility. Normally, it takes 5-7 days more to arrive. But because of Weather conditions, barcode errors, or packages stuck somewhere in transit, this kind of issue randomly happens, shipping time may be delayed.
Please wait a couple of days more and the tracking will show a new update. You can follow your parcel by using a tracking number to track down on the link above.
If I can be of assistance, please do not hesitate to contact me
Regards,Initial Complaint
06/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
**** says shipped on May 5th. 1 month later still no item has arrived. When searching by the tracking code provided a message appears saying no item found.Business response
06/15/2023
Dear customer
First of all, we apologize for any inconvenience you faced.
Once the package is sent out, our system sent an email to update the tracking number. Have you received it?
Tracking link: ***********************************************************************
As the information, Your item was delivered to a parcel locker at 10:43 am on June 9, 2023 in FORT **********, ** 99703.
If you haven't received it, please check your mailbox, ask your postman, neighbor or go to the postal office to get it.
You can give the poster officer ****** above to prove the parcel arrived. They took your parcel, so they have to take responsibility for it. Or please contact the post office: customer service phone: ***************** according to the waybill number LR047157964CN to find your order.Hope hearing from you soon
Sincerely,
Initial Complaint
12/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
We ordered a pair of sneakers from heihei world on 12/9/22 and since then we have not received any shipping,processing or tracking info. we have tried to call the number provided but the call keeps getting canceled (on their end).We have sent emails and no response at all.Upon reading the reviews (which we shouldve done first) we see that this is an ongoing issue with this company.All I have read said its a scam site.Business response
12/28/2022
Dear ***********;
I'm truly sorry for this issue
All of our items are created On-Demand! This means once you order a product, the printing process starts. On average, merchandise is produced from **** days of business.Furthermore, it takes 7-9 business days to deliver the order.
Tracking link: *********************************************
The consignment has left for the U.S. The tracking page will continue to update once the parcel arrives in the destination country.
Please wait a couple of days more and the tracking will show a new update. You can follow your parcel by using a tracking number to track down on the link above.
If you require any further information, let me knowSincerely,
Customer response
12/29/2022
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
We no longer want said product because Christmas has past not to mention action was only taken by heihei world after I contacted the BBB,we have learnt not to order anything from them again.
Regards,
***********************************Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In November I ordered my daughter hello kitty bed set, it was the number one thing she wanted for Christmas. The bed set cost about 65$ I was so excited because I knew she would love it. The number listed does not work and no one has emailed me back. I convinced I got scammed and ** really upset!!Business response
12/21/2022
Dear Charity
At the moment, due to some technical errors, we can't connect with you by phone. Please contact us by sending email to the email address.
All of our items are created On-Demand! This means once you order a product, the printing process starts. On average, merchandise is produced from **** days of business. Furthermore, it takes 7-9 business days to deliver the order.
Let me update information about your order
Tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4203160192612927005817000017303874
As a tracking number, Your item arrived at a shipping partner facility at 5:26 pm on December 19, 2022 in ******************************************. It's on its way to the **** facility.
Please wait a couple of days more and the tracking will show a new update. You can follow your parcel by using a tracking number to track down on the link above.
If I can be of assistance, please do not hesitate to contact me
Regards,
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
12 total complaints in the last 3 years.
7 complaints closed in the last 12 months.