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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On February 11 my condo sustained more than $20,000 worth of damage. The damage was done by a toilet overflowing in the unit above mine. The insurance payment from the *** insurance company was issued over a month ago. The money was sent to the property management company in my behalf. The property management company will not release the funds to me to begin restoration of my condo. I have written multiple emails and was told on May 8 the money would be deposited in my bank account. It has not. My contact at the company is ***********************.Business response
06/12/2024
This complaint filed on May 13th, 2024 concerns insurance funds not deposited in clients account by May 8. Claim adjustment did not follow customary process where contractor does mitigation and repair work and association portion is paid by the association management company. Ms. ************;wanted money sent to her so she could engage her own contractor. The association has paid $4,675.29 directly to the mitigation contractor and deposited $13,494.97 on in her bank account on May 14, 2024.
A final check for a supplemental claim in the amount of $1,208.06 was deposited today in her bank account. We believe this to be resolved, thanks.
****************************, PCAMCPVA Management, Inc. AAMC
***********************************************************************
***********************************************; 23236
(O) **********************
Email: *****************************
Web Page: www.communitypartnersva.com
Customer response
06/12/2024
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*********************************
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Contact Information
812 Moorefield Park Drive, Suite 102
Richmond, VA 23236
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.